PURPOSE:

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949.

Supply Chain Officer (SCO) process and fulfils Supply requests & orders. According to the ICRCs logistical and financial procedures and pre-established fulfilment guidelines. Works closely with the Customer. The SCO is responsible to ensure all requests are treated without delays and priorities are followed. S/he ensures that the delivery of the goods is done in the most efficient and effective way by analyzing and consolidating orders to meet demand. 

Accountabilities and Responsibilities

* Analyzes and treats requests in timely manner

The SCO shall check minimum twice a day the SRs pending in “Log Review and Submit for the Approval” page and make sure that:

​Header info (Sold To, Ship To, Reason Code, Order Title, Header Attachment, Project ID)

Line Default (Requested Date (realistic “delivery” date), Cost Center, Objective)

Line Items (Item code, Quantity, Unit and Extended Price, Requested Date (realistic “delivery” date), Line Attachment, Cost Center) are correct and that approvers were selected based on Default CC and total value of order (defined in Financial Rules).

• Communicates any changes made to the SR by e-mail to the Requester

• Submits reviewed SRs for the Approval - Once order has been reviewed and all changes saved and communicated to the Requester, SCO should push order for Validation to assigned approver.

* Monitor the status of Sales Requests (SR) and follow up if they are pending. S/he should check rejected SRs and contact requester to find out why it was rejected and to help them, if needed, to push them through again. 

* Decides on the most suitable Sx document and releases SR into Sales Order (SO), Sales Direct (SD), Petty Cash (SP). SCO oversees all approved SRs (status 516, 517) and makes sure they are released into Sx documents taking into consideration delivery patterns if local, upstream, direct deliveries distribution form the WH etc. 

* Make sure system is updated

• SCO should regularly update Promised Delivery Dates on sales documents based on the information coming from purchasers or other relevant units in LSC. The Requester shall be updated on the delays immediately.
• SCO should make sure the old, unnecessary Sx lines are closed.

* Records and files all documentations pertaining to the process of the order, registers and transmits customer’s claims and remarks. SCO is in charge to organize and keep documentation related to the requests, treat the claims and remarks and to help customer get what he/she needs. 

* Updates the logistics dashboards and provides required statistics to stakeholders, customers, logistician. SCO should always be aware of the situation and the statuses of deliveries, and be informed on potential delays, issues with deliveries so that he/she can communicate that info to the customer. To do so, analysis, statistics, and dashboards (JDE O2D reports, Tableau SCO dashboard etc.) need to be updated, 

* Builds awareness related to the importance of Good Planning & Forecasting (in collaboration with the Supply Chain Planner and Demand Planner).

* Ensures communication flow, mainly with:

• Customers – make sure customers are updated on expected delivery dates of the orders, potential delays, stock outage, wrong items etc.
• Purchaser – best practices concerning consolidation of purchase, change in lead time, selection of supplier, etc.
• Warehouse – Discuss the possibility of consolidation of deliveries (space, manpower etc.)

* Responsible for treating all messages / requests received in AMM LOG services Service & Task Management Tool (STM) within 24 hrs

* Upon the completion of the tasks / requests, closes tickets on AMM LOG services STM.

• For Health orders of medical items & equipment coordinates closely with the national Pharmacist – item-codes creation, validation, ranking, etc.

PROFESSIONAL EXPERIENCE AND EDUCATION REQUIRED

• Technical degree in logistics, administration or equivalent

• Good command of spoken and written English and Arabic

• Computer literacy; good knowledge of Microsoft Office

• Knowledge of enterprise resource planning systems an asset (JDE, SAP, etc.)

• 3 years previous experience in administration or within a supply chain or logistics department

• Good knowledge of the supply chain.

WHAT WE OFFER

• An inspiring professional opportunity in a multicultural and international work environment at the oldest humanitarian organization
• Competitive salary package, including social security coverage, medical insurance and ICRC pension plan
• ICRC in-house training packages and a budget for external training in accordance with individual development plans (after 2 years of employment)

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates. equally qualified candidates with disability are encouraged to apply.

Please Note: "The position will be filled once we find the right candidate and the post is open for Jordanian nationals.

ICRC does not charge a fee nor request any favors at any stage of the recruitment process. If the candidate is asked for any fee or service against our Code of Conduct, he/she must report to code_of_conduct@icrc.org or https://icrc.integrityplatform.org/

“Kindly be informed that the ICRC manages recruitment through the third party and doesn’t keep the files of applicants. For more information please consult the ICRC Rules on personal data protections available here.”