Consultancy Description: Development and Delivery of an Accredited Training Program and a Pathway to Training of Trainers to Certify a Pool of Public–Private Dialogue (PPD) Experts

Estimated Duration: from contract signing for 7 months

Location: Jordan

** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.  Mercy Corps is working in over 40 countries on the front lines of today’s biggest crises to create a future possibility, where everyone can prosper.

Since 2003, Mercy Corps has been actively working in Jordan, responding to the pressing needs of the vulnerable populations, strengthening cohesive and civically engaged communities, and increasing economic opportunities.

About Iqlaa Activity

The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government is a five-year program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments. 

Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).

Activity Background

The Informal Livelihoods Advancement Activity (Iqlaa) aims to strengthen the resilience of MSEs in Jordan and ability to grow and expand their businesses. 

This will be achieved by enhancing MSEs ecosystem and enhancing their ability to access local and export markets, in addition to better access to finance. A key strategy for achieving this goal is the establishment of a dynamic and responsive Public-Private Dialogue (PPD) process that is MSE-centric. This process will address the unique challenges faced by MSEs through a constructive dialogue among relevant stakeholders within the public and private sector initiated by the MSEs formal representative entities. This will help MSEs address their critical challenges and capitalize on rising opportunities tailored to their needs, thereby enhancing the economic ecosystem. By doing so, it will better support both formal and informal MSEs, ultimately fostering their economic resilience and growth.

PPD unites government entities, private sector participants, and relevant stakeholders in a structured and formal process to collaboratively address and resolve specific issues. This collective engagement aims to achieve common objectives and drive transformative changes in targeted areas by leveraging the combined expertise and resources of all parties involved.

MSEs account for 98 percent of the country’s businesses, employ approximately 60 percent of the private sector workforce, and contribute 50 percent of the national GDP.

Despite their significant role, current PPD platforms predominantly address the concerns of small and medium enterprises (SMEs), lacking adequate representation and focus on MSEs.

Recognizing the vital role of MSEs in Jordan's economy, Iqlaa aims to institutionalize an organic and decentralized model of PPD that enables sector-based dialogues to be led by MSEs’ representative actors across priority economic sectors and is anchored by a pool of certified PPD experts, through the following three-pronged approach:

1. Establishing a standardized PPD process with clear roles, procedures, and dialogue cycles that can be adopted beyond the life of the program which will formulate the core of the accredited PPD training program. The standardized PPD process will be developed based on national Occupational Standard (NOS) for the PPD profession in Jordan issued by the AQAC.
2. Introducing a pool of qualified PPD Experts:  Iqlaa and in collaboration with the Accreditation and Quality Assurance Commission have developed Jordan’s first National Occupational Standard (NOS) for the PPD profession in Jordan “PPD NOS”.

Iqlaa will enable the certification of a pool of (45-60) PPD experts who will be trained on the established PPD process. Those experts will in turn act as a pool of PPD experts available in the market to be contracted as PPD consultants and/or facilitators or trainers who will remain a reference expertise for the PPD process after the lifetime of Iqlaa.

3. Introduce the PPD process to relevant representative entities: this process will be rolled out across multiple national sector-representative organizations and their counterparts within the public sector relevant entities to own, maintain, and sustain the established PPD process. This will enhance the role of sector-representative organizations in addressing obstacles and challenges for their respective MSEs and reflect this through the dialogue with the government by improving policies, regulations, processes, and systems reflected through an enhanced decision making process by the two parties through an effective follow through process.

The new introduced system for PPD is expected to lead to a more conducive environment that should support and respond to MSEs’ priorities within their ecosystem. Moreover, the introduction of the PPD process across public and private sector stakeholders will better inform them when engaging in PPD cycles on behalf of their organizations (ministries, LDUs, business associations, etc.).

Activity Description

The overall objective of this assignment is to operationalize and sustain the designed PPD process and profession by developing and accrediting a cadre of qualified Public–Private Dialogue (PPD) experts capable of independently leading, facilitating, mentoring, and scaling standardized PPD processes at both national and subnational levels across the four targeted sectors in Jordan and within the public and private sectors. This will be achieved through the following key objectives:

1. Establish an accredited PPD Experts Training and Certification Program in Jordan, which shall be aligned with the approved PPD National Occupational Standards (NOS), the standardized PPD framework developed by Iqlaa, and considering relevant international best practices. Thereby institutionalizing the PPD profession and ensuring consistent quality standards, competencies, and professional recognition, and establishing a pathway to Training of trainers’ program.

2. Strengthen local national capacities to support and sustain the institutionalization of an effective Public–Private Dialogue processes by providing a pool of certified PPD experts from the public and private sectors who possess the competencies required to facilitate, manage, mentor, and scale PPD initiatives across priority sectors through different governance levels.

This training and certification program will be delivered across priority sectors and different representatives both from both public and private sectors at national and subnational levels, fostering institutional ownership, consistency, and long-term sustainability of the PPD approach.

Scope of Work

You can download the full Scope of Work including the evaluation criteria and the required submittals through this link:

https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing

How to Apply

Please submit the following at jo-procurement@mercycorps.org, mentioning the consultancy title in the subject line. Offers must be submitted maximum by Wednesday 5 August, 2026 at 4:00 pm Amman time:

1. All the documents requested in the “Application” section in the SOW document (pages 18-19) .
2. A copy of your Jordanian ID or passport.
3. A screenshot showing the applicant’s active account on Jo Fawtara system.
4. A filled & signed copy of the NIC Data Form in this link: https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing

** Mercy Corps has the right to disqualify any late offers.

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).

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