International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review. 

Job Title: Warehouse Senior Officer

Location: Amman

Job Summary

The Senior Officer, Warehouse is responsible for complex warehouse operations and accountable for goods stored in the warehouse, their proper management under good storage conditions and for documenting and reporting all warehouse transactions in a transparent manner and in accordance and compliance with International Medical Corps Warehouse Manual, donor requirements and local laws, as applicable.

The Senior Officer, Warehouse supervises the warehouse team and is responsible for their safety and the safety of visitors. S/he reports to the Logistics Coordinator or other supervisor, as per applicable team structure.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

Main Tasks and Responsibilities 

• Implementation of IMC warehouse procedures by ensuring that existing practices, policies, and procedures comply with IMC Warehouse Manual and applicable donor and host country law requirements
• All commodities stored in their respective storage/warehouse and accountable for quantity and preserving good condition of items during storage
• Appropriate storage condition for all commodities, including temperature and humidity control, and isolation of dangerous goods and goods not fit for end use (i.e., damaged/expired goods).
• Monitoring stored items shelf life and, where set by program, report against minimum and maximum stock level per item where defined and alerting stock owners where required.
• Reporting of any losses or damage of commodities, processing stock adjustments and alerting stock owners to discrepancies that should be investigated.
• Implementing and maintaining reliable, transparent, and accurate stock records by item and project for all commodities transactions, standardized documentation, reporting, and control system. Ensure it is properly maintained and periodically verified.
• Sharing Stock Report updates regularly and on demand with relevant stakeholders.
• Safety and Security of staff, warehouse operations, facilities, and commodities.
• Availability and maintenance of relevant handling equipment, packing materials, cleaning materials, and protective equipment and supplies.
• Management of all staff, volunteers, casual labor working in the warehouse, and visitors. Set performance objectives for staff under supervision and monitors performance.
• Warehouse staff capacity building and training to perform duties safely and in accordance with IMC warehouse procedures.
• Reception of goods physical count (preparation of GRN) and coordination of Quantity Control processing with management assigned staff.
• Quality Control were assigned in the absence of the technical staff.
• Ensures that the proper stacking and organizing of stocks and optimizing the use of warehouse indoor/outdoor space
• Establishment of quality control over kitting/de-kitting/reconditioning/reconstituting operations.
• Release of goods in line with approved Goods Issue Orders (GIOs). Responsible for inventory dispatch tracking by documenting all dispatches from stock
• Ensures that the items in the warehouse and outgoing dispatches are appropriately packed and thus reducing the risk of damage during handling and transportation
• Liaise with Logistics to organize the transportation of goods in line with authorized stock releases and prepare appropriate documentation to escort shipment (Waybill, etc.). Responsible for overseeing loading of commodities and documenting cargo handover to transporter/recipient
• Stocks checks and control counts, verification of any impact on items quality/end use suitability
• Coordinates with the Logistics Coordinator for the registration of the warehouse as required
• Holds the warehouse key as a sole holder ensuring that the access to warehouses is restricted to designated staff and other visitors are only permitted to enter when accompanied by warehouse staff. The spare key is kept in the office safe within a sealed envelope in case of emergency access.
• Ensures that the warehouse is always secure and properly locked when leaving premises
• Ensures that the warehouse is well-maintained, cleaned, disinfected, dry, well-organized and pest/rodents free, etc.
• Performs other activities related to warehouse management as indicated in the IMC Warehouse Manual or tasked by supervisor

Staff Capacity building and Performance Management, Learning & Development

• Provides leadership and support to all supervised staff.
• Builds and maintain fit for purpose team structure with appropriate segregation of duty through continuous planning and optimization of human resources within department, in collaboration with assigned supervisor
• Recruits, inducts, coaches, trains, supervises and mentors direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely constructive performance feedback, and documented performance reviews. Ensure this is cascaded up to assistant level by coaching staff Senior Officers to undertake similar process
• Identifies training requirements/gaps, and ensures that training plans are developed, fully implemented and refresher training provided to all staff under supervision, as required and deemed necessary
• Participates in orientation of other departments’ staff as tasked. Maintains open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their roles
• As part of succession plan, identifies, trains and develops capability and capacity of staff to successfully transition roles and responsibilities, whenever feasible

Compliance, Audit and related controls

• Responsible for compliance of performed or supervised warehouse activities in line with IMC policies and procedures and applicable donor rules s and local laws and regulation.
• Implements required control mechanisms over stock management business processes compliance
• Remains updated of donor policies and procedures related to stock management and is responsible for timely dissemination and consistent application across supervised team.
• Supports assessment and evaluation of risks impacting warehouse and stock management and ensures implementation of action plans to mitigate, minimize or remove risk impact
• Maintains accurate filing systems, with documented and auditable records of warehouse transactions and stock reports
• Ensures timely submission or availability of mandatory reports to the country management team, in line with IMC policies and procedures
• Responsible for implementing corrective measures identified as result of self-control, audit, or compliance review.

Fraud prevention

• Committed to fraud prevention, detection, reporting and fraud risk reduction as per IMC policies and procedures, donor rules and local laws and regulations

Logistics Management & Information System (LMIS)

• Supports implementation of software solution for stock management
• Ensures LMIS users, under supervision, are trained and use software solutions consistently and accurately
• Ensures that warehouse or stock management related LMIS information and reports are available or accessible to stakeholders.
• Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Minimum Requirements:

• Typically, a bachelor's degree in Logistics, Supply Chain Management. An equivalent combination of relevant education and experience may be substituted as appropriate.
• Typically, 7+ year of relevant experience enabling management of complex warehouse operations.
• Experience of building and developing staff capacity through training, performance management frameworks and development plans.
• Excellent interpersonal and team skills.
• Commitment to and understanding of IMC’s aims, values and principles.
• Fluency in written and spoken English.
• Strong knowledge of MS Office including MS Word, Excel, PowerPoint, and Outlook.
• Commitment and demonstrated skills to build staff capacity in warehouse management, supervision, and monitoring.
• Detail oriented with strong organizational and problem-solving skills with analytic approach.
• Strong interpersonal, management and leadership skills. Experience in remote management.
• Ability to work in participatory manner with staff to assess needs, implement and monitor activities.
• Ability to integrate and work well within multi-ethnic and multicultural team.
• Ability to work in harsh conditions, often in remote areas,
• Relevant qualifications or training courses.
• Experience in medical commodities and cold chain management.

 Child Safeguarding

International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed

“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.

Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.