RECRUITMENT NOTICE

INTERNAL & EXTERNAL

The French section of Médecins Sans Frontières is recruiting for its project in Amman

Social Worker Full Time contract

CONTEXT

Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed, or political affiliation. For more information, visit our Arabic website, www.msf-me.org.

Médecins Sans Frontières is running a reconstructive surgery program in Amman, which opened in 2006, is giving access to reconstructive surgery (orthopedic, plastic, and maxillo-facial) to war-wounded people providing comprehensive health care, MSF aims at identifying and referring patients from neighboring countries (Iraq, Yemen, Syria, and other countries with conflicts) then ensuring their medical follow-up after discharge.

Médecins Sans Frontières Reconstructive Surgery program and the Country Office in Amman are seeking a (1) Social Worker for a Full-Time contract.

Dimension of post

Reconstructive Surgery Hospital with an average of 520 admissions per year, over 1000 surgeries annually, 50 surgical beds and 69 rehabilitation beds, 2 OTs for orthopedic, maxillo-facial and plastic reconstructive surgeries, OPD with an average 550 consultations / month, physiotherapy and psychosocial department, and Antimicrobial Resistance activity (Stewardship, IPC and Micro laboratory) within the hospital.

SCOPE OF RESPONSIBILITIES

Carry out all activities aimed at addressing individuals’ social critical needs (related to assistance and/or protection), promoting their overall well-being and autonomy through social support, and strengthening com-munity-based social interventions (depending on the scope of the social work component in the project). These activities should consider the social determinants of health to ensure a holistic approach to people’s needs and to uphold the well-being, safety, agency and dignity of MSF patients.

ACCOUNTABILITIES

Conduct social assessments of service users’ situation to identify vulnerabilities and social critical needs including legal, protection, shelter/housing, financial/vocational, food security, and access to other critical services beyond the project scope.
Support the provision of holistic care to service users, by actively coordinating with the other members of the MSF multidisciplinary team (especially medical and MHPSS).
Provide direct social support interventions to service users, facilitate safe referrals to vetted external services/actors to address social critical needs identified during assessment (assistance and protection), and ensure tailored follow up.
Under the supervision of the line manager, contribute to the mapping and regular updating of formal and informal support services (incl. existing community resources). Contribute to assessing quality and safety of existing support services, as well as the identification of gaps.
Flag any changes to vulnerabilities or patterns identified during social assessments to Social Worker Supervisor as well as concerns over the quality or gaps of support services supporting potential advocacy efforts to hospital director.
Participate in the development and adaptation of tools and other material needed for the job.
Collect and record data, statistics and files in a timely manner and according to the data protection policy, MSF ethical guidelines and legal standards.
Under the supervision of the line manager, ensure close collaboration with medical teams, Mental Health and Psychosocial Support (MHPSS), Health Promotion and Community Engagement (HPCE) and Humanitarian Affairs & Advocacy teams to foster a multidisciplinary approach.

1. Case management: addressing social critical needs of service users including protection and assistance

According to eligibility criteria, receive individuals and assess their situation performing thorough assessments of cases to identify vulnerabilities and social critical needs.
Perform risk assessment for individuals.
Develop an intervention plan together with the person of concern.
According to the project’s intervention criteria and with the person’s consent, provide individuals with direct assistance or referrals according to pre-established safe referral pathways.
In collaboration with the hospital director and social work supervisor, create and maintain safe supportive networks with institutional and external actors for referrals.
Under the supervision of the Social Worker Supervisor, contribute to the definition and the internal dissemination of criteria for detection of individuals with social critical needs.
Ensure follow up of the case and conclude with case closure.
Initiate and/or take active part to multidisciplinary discussions with the relevant medical and mental health care providers.
Enhance two-way communication and patient agency: ensure the active participation of patients in the decision regarding their health and social situation.
Manage complex or sensitive cases under the supervision of the social work supervisor and the hospital director and in collaboration with other relevant staff members involved and contribute to the definition of the best approach to address the individuals’ needs while considering risk and protective factors.

2. Social support (as part of multidisciplinary efforts):

Contribute to the creation of a safe, dignified and confidential care environment within the MSF facility, fostering the promotion of patient’s information, rights and participation, accessibility to feedback and complaints mechanism, in line with Safeguarding efforts.
Actively promote and contribute to overall patient wellbeing while receiving care.
Assess and address patients’ care-taking needs.
Collect comments and feedback from service users, patients and caregivers and address them or escalate them to the relevant manager.

MSF Section/Context Specific Accountabilities

Contribution to Educational program

Facilitate administrative processes for registration (physical or online), particularly for Gaza patients, to ensure continuity of education.
Support the Social Worker Supervisor in facilitating and arranging with the other NGOs, external partners and authorities the educational resources needed, volunteer educators, and study spaces for high school students to support the patients.

When required, follow up with patients discharged to hotels to monitor their well-being, safety, and living conditions, and ensure their basic needs are met, reporting any concerns to the supervisor.
In coordination with the hospital director and under the guidance of the supervisor, implement and follow up on patient leave procedures, ensuring safety and security considerations for patients and caregivers, and keeping the supervisor informed
Contribute alongside the supervisor to the organization’s representation in stakeholder meetings (UN, NGOs, etc.), supporting networking and maintaining an updated database of humanitarian actors in Jordan.

PROFILE

Bachelor’s degree in social work (BSW) or other relevant degree in Social sciences, Psychology, law.
Two years minimum in a similar social job; (a social worker/case worker/ protection officer), managing complex cases with critical social needs (protection, psychosocial, sexual and gender-based violence, key populations etc.), carrying out community social services or social services in health facilities.
Experience with MSF or other NGOs, desirable.
Demonstrated understanding of and ability to navigate the national/local social wel-fare system.
Fluent in English and Arabic.
Required Competencies (Service Orientation, People-Centred Approach, Results and Quality Orientation; Teamwork and Cooperation; Behavioral Flexibility; Networking and building relationships; Cultural awareness and flexibility, Analytical skills)

WORK LOCATION: Amman, at Al Mowasah hospital & Country Office, Shmeisani.

CONTRACT: 6 months on 100% contract, renewable, with 3 months’ trial period in the first contract.

START DATE: August 2026

Interested applicants should submit their application in English containing curriculum vitae no later than 14^th July 2026 to the Akhtaboot website

Only candidates meeting the requirements will be called through their addresses

Notice: No monetary transactions, neither demands of favors in kind, nor other types of favoritism will be tolerated in the recruitment process. MSF reserves the right to refuse the hiring of a candidate having benefitted from such acts. All illicit demands of these types may be pursued through the judicial system.

Médecins Sans Frontières is committed to safeguarding and promoting the welfare of the people we serve and our staff. MSF has zero tolerance for sexual exploitation and abuse, harassment, and abuse of power. All selected candidates will be subject to reference checks.

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