RECRUITMENT NOTICE

EXTERNAL & INTERNAL

The French section of Médecins Sans Frontières is recruiting for its project in Amman

        PATIENT SUPPORT SUPERVISOR

CONTEXT:

Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed, or political affiliation.

For more information, visit our Arabic website, www.msf-me.org.

Médecins Sans Frontières is running a reconstructive surgery program in Amman, which opened in 2006, is giving access to reconstructive surgery (orthopedic, plastic, and maxillo-facial) to war-wounded people providing comprehensive health care, MSF aims at identifying and referring patients from neighboring countries (Iraq, Yemen, Syria, and other countries with conflicts) then ensuring their medical follow-up after discharge.

Médecins Sans Frontières Reconstructive Surgery program in Amman and is seeking recruitment for (1) full Patient Support Supervisor, in full time contract (100%).

THE JOB:

In close collaboration with the Patient Support Activity Manager, supervising the implementation of patient support activities according to MSF protocols, standards and procedures in order to empower the patient in front of his illness and treatment, beyond the purely medical aspects of care

ACCOUNTABILITIES:

• Assisting the Patient Support Activity Manager in assessing the patient support needs, defining the patient support strategy according to the changing medical needs and
• context, and developing patient support tools (counselling/education protocols, health promotion messages, etc.)
• Ensuring, monitoring and evaluating the implementation of patient support activities according to MSF protocols, standards and procedures
• Ensuring good communication and collaboration with the other components of the project and other partners working on patient support
• Supervising and supporting the staff under his responsibility, planning and organizing their work
• In close collaboration with the HR department, supervising the associated HR processes (recruitment, training, induction, evaluation, potential detection, coaching,
• development and internal communication) in order to ensure both the sizing and the amount of knowledge required
• Ensuring data collection and analysis of patient support activities (collecting reports of patient support staff, summarizing reports, etc.)