About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action, helping people triumph over adversity and build stronger communities now, and for the future. 

Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality and empowerment, governance, natural resource management and technology.

The Program / Department / Team

Informal Livelihoods Advancement Activity (Iqlaaع (is a five-year USAID-funded program that aims to support Jordan's home-based businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and become resilient to future shocks. HBBs and MSEs are essential drivers of employment and economic stability in Jordan. Micro and small enterprises represent 98 percent of all businesses in Jordan and compose half of the country’s private sector employment. Therefore, the Iqlaaع approach places formal and informal Jordanian HBBs and MSEs on a path to recovery, stabilization, and growth, focusing on four critical sectors: agriculture, tourism, manufacturing, and services, with special attention to technology development and implementation.

Iqlaaع works to implement best practices in crisis response, enterprise strengthening, inclusive job creation, and financial sector development within a market-systems development (MSD) framework and leveraging innovative behavioral change methodologies to facilitate long-term, sustainable changes in the behaviors or stakeholders and beneficiaries that align better with the current needs of Jordan’s MSEs. Iqlaaع will offer bundled support through technical assistance and grants. The program will work with market sector actors to offer five main grants: formalization, start-up funding, business Growth, innovation & Scale, and technology Integration.

The Position

The Monitoring, Evaluation and learning officer will support the implementation and use of monitoring and evaluation system to improve Iqlaaع’s impact on MSEs and overall economic growth in Jordan. The MEL officer will provide support in setting up MEL data collection and reporting systems, Additionally, the MEL Officer will work with the MEL assistant in making proper documentation and filing it to ensure the project is following minimum standards set out in the agreement. Also, the MEL officer will be responsible to report program achievement and develop MEL analysis and reports. The MEL Officer will report directly to the Monitoring and Evaluation Coordinator but will work closely with other project team members, and program partners.

Essential Responsibilities

MONITORING, EVALUATION AND LEARNING, INFORMATION AND QUALITY MANAGEMENT

• Support the development of a MEL plan.
• Support the development of a systematic and realistic monitoring plan that capture quantitative and qualitative data to report on program indicators.
• Patriciate in planning and conducting quarterly and final learning reviews.
• Participate in plan, conduct the Data Quality assessment (DQAs), by ensuring that all stakeholders are aware of the indicator’s definition and method of calculation.
• Support in updating MEL results on MC data visualization system (TolaData) regularly.
• Assist in organizing and maintaining filing for the project in accordance with Mercy Corps Program Management Minimum Standards.
• Support in developing hard and soft copy filing structures for documents. And ensure that the evidence filing by the program team and partners are using the filing structure.
• Ensure compliance with relevant Mercy Corps MEL and donor policies and regulations
• Support in developing MEL training material for capacity building.
• Support in building the capacity of project teams and partners on the data collection and management, analysis, reporting techniques and requirements for relevant donors through arranging structured training and providing continuous on-the-job training to partners. 
• Ensure adherence to participants' data protection protocols.
• Actively participate in MC-Jordan MEL community of practice and support other MEL teams where needed.
• Other duties as assigned.

DATA COLLECTION

• Participate in developing data collection tools and instruments – including digitized data collection methods i.e., ODK collect using XLS forms
• Develop a training material and train the concerned parties on using the data collection tools.
• Establish and maintain a comprehensive and updated database for the project
• Handle, maintain and troubleshoot data collection issues that arise in the field
• Record completed data entry forms and requests as needed.
• Keep up to date with the latest technologies to facilitate data-driven programmatic decision-making and program quality assurance.
• Conduct monthly check-in on the data and ensure having regular cleaned data.
• Develop a monthly report which includes program achievements and narratively quantitative and qualitative collected data.

PROJECT EVALUATION

• Participate in developing research questions and methodologies to evaluate the impact and appropriateness of the project achieved results.
• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for various initiatives under the project
• Participate in drafting narratives for qualitative and evaluation reports.
• Participate in developing evaluation Scope of works (SoWs).
• Participate in reviewing the external evaluation repots.

REPORTING

• Lead on collecting, compiling, and disseminating project team field reports or progress reports on a regular basis
• Support in preparing MC internal progress reports, donor reports and stakeholders reports as requested
• Facilitate documentation, project data, lessons learned, and best practices for internal and external sharing
• Utilize proper technologies to enable greater information sharing and generate visual insight reports to improve MEL outcomes.
• Developing analysis sheets.
• Develop analysis reports
• Develop MEL reports

Supervisory Responsibility

None.

Accountability

Reports Directly To: Senior monitoring, evaluation and Learning Coordinator.

Works Directly With: PQL Director, MEL Assistants, MEL officers, IM coordinator, IM officer, Program team, CLA manager, MC-MEL Advisor, MC-PAQ manager.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Minimum BA degree in Sociology, Economics, Statistics, Industrial Engineering, or other relevant fields.
• Three years of experience in supporting monitoring and evaluation of development and/or relief programs, DOS/ USAID funded projects is a plus
• Demonstrated skills in data collection, statistical analysis methods, and database management.
• Experience developing and delivering training on M&E.
• Experience in developing log frames.
• Excellent writing skills, including reports, best practices, case studies, etc.
• Proficiency in Microsoft Office applications including Excel and Word
• Proficiency in developing XLS forms and using ODK is required.
• Fluency in Arabic and English.

Success Factors

The MEL officer should have commitment to humanitarian and development principles, willingness to learn new skills and methodologies, Ability to work under pressure, independently and with limited supervision and within a team, demonstrate great analytical and reporting skills, problem solving skills and have commitment to his/her work and daily tasks.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan and it requires up to 60% travel to Jordanian’s governorates to support implementing the program activities.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.