About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. 

The Program / Department / Team 

The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a five-year program that started in May 2022 and aims to support Jordan's home-based, micro, and small businesses to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology integration. The program encourages and supports the participation of all MSE-owner segments.

Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).

The Position

The Mentorship Intern supports the implementation and coordination of mentorship program activities by assisting with mentor and MSE engagement, session scheduling, interview coordination, and training logistics. The role involves maintaining regular communication with participants, tracking mentorship progress, collecting and organizing program documentation, and ensuring smooth execution of mentorship sessions and events. The intern also supports administrative and operational tasks that contribute to the effective delivery and monitoring of the mentorship intervention, in addition to other Iqlaa interventions where applicable.

ESSENTIAL RESPONSIBILITIES

1. Administrative Support

• Maintain accurate records and documentation of mentorship activities, including mentorship plans, attendance sheets, and training materials.

• Collect, organize, and archive MSEs mentorship plans and related program documentation.

• Prepare and print training materials, certificates, attendance sheets, and other required documents for mentorship activities.

• Support tracking and reporting of mentorship sessions and participant engagement.

• Ensure proper filing and maintenance of mentorship-related records and administrative documents.

2. Mentorship Coordination and Participation Support

• Support in the coordination and follow-up on mentorship sessions between mentors and MSEs to ensure timely implementation.

• Support in coordination and communication regularly with mentors and MSEs regarding session schedules, requirements, and program updates.

• Support the arrangement and scheduling of mentor and MSE interviews, including sharing meeting links and confirming attendance.

• Follow up with mentors and MSEs to ensure participation in interviews, training sessions, and mentorship activities.

• Provide logistical and operational support to ensure the smooth delivery of mentorship reflection sessions, partner meetings, and mentor onboarding training.

3. Support for Iqlaa Components and Program Events

• Support the coordination and implementation of activities across other Iqlaa components, as needed, including workshops, events, meetings, and field-level activities.

• Provide logistical and administrative support for Iqlaa events, including preparing materials, coordinating attendance, supporting venue arrangements, and assisting with participant registration and follow-up.

• Support communication with participants, partners, service providers, and internal teams to ensure smooth coordination of component activities and events.

• Assist in organizing event documentation, including attendance sheets, photos, participant lists, feedback forms, and other required records.

• Support the team in tracking event-related tasks, timelines, and logistical requirements to ensure activities are implemented efficiently and in line with program needs.

• Provide ad hoc operational and coordination support to Iqlaa components, as requested by the supervisor and program team.

SUPERVISORY RESPONSIBILITY

N\A

ACCOUNTABILITY

Reports Directly To: Mentorship Senior Coordinator

Works Directly With: Mentorship Team Lead & Senior Mentorship Coordinator, Iqlaa Senior Leadership team, and other program staff.

ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

MINIMUM QUALIFICATION & TRANSFERABLE SKILLS

Diploma or bachelor’s degree in business administration, management, social science, or a related field.

• Excellent computer skills with strong proficiency in Microsoft Office applications, particularly Microsoft Excel, Word, and PowerPoint.

• Strong organizational and administrative skills with attention to detail.

• Effective verbal and written communication skills in Arabic and English.

• Ability to coordinate multiple tasks and manage deadlines efficiently.

• Strong interpersonal skills and ability to communicate professionally with diverse stakeholders.

• Ability to maintain accurate records and documentation.

• Proactive, reliable, and able to work both independently and as part of a team.

SUCCESS FACTORS

Success in this role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple tasks effectively. The ideal candidate is proactive, reliable, and eager to learn, with a positive attitude and willingness to take initiative. They should be adaptable, collaborative, and able to build strong working relationships while maintaining professionalism and accountability in all tasks.

LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS

The position is based in Amman, Jordan, with regular travel to project sites across governorates. Mercy Corps team members represent the agency both during and outside work hours and are expected to conduct themselves professionally and adhere to Mercy Corps’ policies at all times.

ONGOING LEARNING

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

TEAM EFFICIENCY AND EFFECTIVENESS

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with diverse experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

EQUAL EMPLOYMENT OPPORTUNITY

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

SAFEGUARDING & ETHICS

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

الصون و الأخلاق

ميرسي كوربس تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا، سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة، من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية، تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كوربس في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.

Recruitment Scams & Fraud Warning

Mercy Corps has become aware of scams involving false job offers. Please be advised:

• Recruiters will never ask for a fee during any stage of the recruitment process.
• All active jobs are advertised directly on Akhtaboot.
• Official Mercy Corps emails will always arrive from an @mercycorps.org email address.
• Please report any suspicious communications to ((integrityhotline@mercycorps.org))