Human Resource Management

Strategy and Policy

• Contributes to the Medair country programme strategy and leads the achievement of strategic human resource goals, effectively communicating a vision and plan with relevant stakeholders.
• Ensures all Medair country programme human resource practices adhere to local Jordanian laws and regulations, are in line with organisational policy and practice, and meet donor requirements.
• Monitors official and formal communiques, decisions, and newly instated laws and regulations relevant to the work of the organisation, ensuring timely and clear communication with senior management.
• Leads in developing, maintaining, and updating HR internal policies, procedures, handbooks, and regulations in adherence to best practices. Oversees the country programme’s archives of all updated versions of Medair policies in English and Arabic and ensures policies are applied in a fair and equitable manner.

• Provides sound leadership and advice to managers, including problem resolution on complex and sensitive policy interpretation and procedural issues to line managers and staff.

• Promotes and acts on ideas for continuous improvement in HR systems and processes.

Recruitment and Onboarding

• Coordinates with senior management and heads of departments to develop recruitment and staffing plans.
• Develops a clear recruitment policy and manages the recruitment, selection, and placement processes, maintaining transparency with all internal and external stakeholders.
• Promotes efficient talent acquisition through maintaining a pool of qualified candidates for future recruitments.
• Ensures accurate and complete records of recruitment activities and results are kept and available for review.
• Supervises the onboarding processes for all new staff provided by the HR team, including creating personnel files, coordinating comprehensive induction programmes, and issuing standard new-hire documents and supplies.
• Delivers the HR briefing to all new staff.

Performance Management

• Promotes a performance management culture and ensures the compliance of line managers with the Medair Performance Management cycle as directed by GSO. Provides support through the provision of communications, training, materials, and reminders, documenting performance results accordingly.
• Supports line managers in the objective setting, measurement, and management of performance during probation to enable timely interventions, including managing a fair probation termination or alternative decision process, as needed.
• Advises and supports line managers for effective management of underperformance, providing support through any disciplinary or capacity review process. Provides support in the implementation of performance improvement or development plans and counsels and mediates in appraisal discussions.
• Develops culture and ideas for improving recognition of high performing staff and sharing team accomplishments.

Training and Development

• Leads in the design and implementation of a learning and development (L&D) plan to develop the capacity of national staff to perform optimally in their roles, overseeing the maintenance of a training resource library managed by the HR team.
• Ensures that L&D is maximized by measuring the impact of training programmes and sharing learning across the organization.
• Ensures regular refresher trainings are scheduled and delivered on topics such as Code of Ethics, Fraud, Sexual Harassment, etc., providing direction to the HR team to contribute and to maintain staff training records.
• Sources in-house and external training opportunities in coordination with the Logistics Department.

Compensation and well-being

• Manages the accurate, timely administration and preparation of payroll and benefits in coordination with the Finance Department.
• Leads the annual salary and benefits review process alongside senior management, including salary and cost of living surveys.
• Communicates with relevant authorities and benefits service providers regarding any new staff, amendments, claims, or end of contracts, providing direction to the HR team to submit supporting documentation or reports, as needed.
• Maintains resources for staff well-being and mental health. Links staff with appropriate service providers, as needed.
• Promotes a healthy working environment and proactively communicates areas of improvement with senior management.
• Monitors compliance with and actively enforces implementation of health and safety and other legislation.

Administrative

• Manages and ensures the secure, accurate, and timely maintenance and archival of the HR systems (soft and hard copies).
• Manages and ensures up to date records and accurate tracking of staff hours worked, leave accrual, etc.
• Manages database of all employment contract types and lengths. Proactively liaise with management regarding any contract amendment, renewal, extension, or completion.
• Supports in the management and investigation of cases: grievances, appeals, discipline, as well as safeguarding issues, seeking legal advice as required in coordination with senior management.
• Manages the offboarding processes for all staff provided by the HR team, including timely clearance and final payments for end of contracts, release documents, exit interviews, and experience letters.
• Submits accurate and timely internal reports as required. Contributes on requests for external reports.

Administration Management

• Oversees international travel arrangements and provides clear arrival information to incoming visitors and staff.
• Supports senior management with hosting external visitors and/or managing general reception services.
• Ensures relevant documentation, correspondence, translation, and archiving is carried out with accuracy in a timely manner.
• Oversees the practical scheduling and organizing of staff meetings and workshops as requested by senior management.
• Plans and coordinates team outings in collaboration with the Logistics Department.
• Develops and monitors administrative processes and trackers, as needed.

Human Resources Management

• Maintains a hands-on role within the HR function, directly executing operational HR activities.
• Ensures continuity of HR operations by personally handling key HR processes.

Communication

• Serves as the primary focal point between GSO and the Jordan country programme for HR related needs.
• Supports management and employee relations by sensibly responding to staff enquiries, grievances, or other issues.
• Provides the clear dissemination of and access to information related to new policies or procedures within various communication channels.
• Develops and maintains regular, transparent, and supportive communication with all relevant internal and external stakeholders, including senior management and advisors.
• Collaborates and coordinates with other Support-function teams as well as Programme teams, to ensure integrated and harmonized operational systems.

• Represents Medair at relevant national and local meetings with government officials, networks, working groups, NGOs, etc. with the objective of contributing to good cooperation and partnership.
• Maintains strict confidentiality surrounding all HR information.

• Supports with other related tasks, as requested.