About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member/intern feel that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program Summary

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks and promote sustainable change by supporting community-led and market-driven initiatives. 

The Position Summary

Under the supervision of the  HRO, the HR Intern will work closely with the HR department to assist with the day to day HR operational functions and work on the projects assigned to her to ensure quality HR Services and efficiency to the end users.

Essential Responsibilities

• Ensures the maintenance, organization and update of all Staff’s personnel and job files, Casual Laborers, exited Volunteers and ensure that personnel files are well maintained and documented in the HR personnel files. Any shortages of supporting documents, signatures etc. should be reported in timely manner
• Process personnel action forms and maintain personnel records to ensure timely performance evaluations and appropriate actions
• Assist staff recruitment by sending invitations, documenting reference check and draft job offers, hiring PAFs and contracts.
• To facilitate preparation and issuance of the experience verification letter/s to volunteers, casual laborers, and to assist in preparation of reference check for ex-staff upon request
• Provide the administrative assistance to the HR team in the casual laborer recruitment, performance reviews
• Assist with collecting signatures for new recruitments, staff benefit claims, performance reviews and other HR documents while ensuring that all assigned approvals are are obtained in a timely manner upon request
• Support the HR team in the exit processes while ensuring the exit checklist is maintained and all support documents are documented on a timely manner.
• Assist the HR Assistant for the regular maintenance of staff list, leave, recruitment, and performance and probation management databases/trackers upon request
• Communicate with the national staff based in Syria to ensure that administrative support documents are obtained on a timely manner to support the HR induction, recruitment, performance and exit process, if needed
• Perform any other duties assigned by the HR Officer.

Supervisor Responsibilities

• None

Accountability

Reports Directly To: HR Coordinator.

Works Directly With: HR Assistant

Knowledge and Experience

• University Degree in management, administration, or related fields.
• A fresh graduate / or a candidate with one year of experience in the HR or other related fields.
• Strong multi-tasking, organizational, prioritization skills are necessary.
• Accuracy and attention to details are necessary.
• Proficiency in written and spoken English and Arabic.
• Proficiency in Microsoft Office applications including Excel and Word.

Success Factors

Define the specific behavior and attitudes critical to success in the position at time of hire and as it develops over time.

• Good general understanding of humanitarian relief and development-based organizations. 
• High level of personal integrity, and honesty.
• The ability to interact effectively with international and national staff members is required.
• The ability to communicate remotely with staff and build professional relationships with them.
• The ability to write professional emails and communicate clearly with stakeholders.  
• A demonstrated ability to work quickly and accurately
• Meet deadlines and process information in support of changing program activities is necessary.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members and interns to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, interns, consultants, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members/interns. As part of our commitment to a safe and inclusive work environment, team members/interns are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.