Health Informatics Assistant FSR #739
8/10/2025 www.akhtaboot.comAmman, Jordan
others
Job requirements
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Junior (With some experience in the field)
Description
JOB SUMMARY
We are looking for a motivated Health Informatics Assistant with a background in pharmacy to support the deployment and ongoing success of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and optimize patient care. The Health Informatics Assistant will play a critical role in bridging the gap between clinical practice and digital health, ensuring PIMS delivers maximum value to its users and stakeholders.
MAIN TASKS AND RESPONSABILITIES
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Software Support (10%)
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Serve as a first-line support resource for PIMS users, resolving technical and functional issues.
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Escalate complex issues to the development and engineering teams, ensuring timely resolution.
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Monitor system performance and user feedback to improve reliability and efficiency.
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User Training (20%)
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Design and deliver training sessions tailored to healthcare providers, pharmacists, and supply chain staff using PIMS.
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Develop training materials, quick reference guides, and user manuals to support ongoing capacity building.
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Provide continuous mentorship to strengthen adoption and confidence in the system.
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Client Success (40%)
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Act as a liaison between healthcare facilities, implementing partners, and the PIMS technical team.
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Ensure that users derive tangible value from the system by monitoring adoption, satisfaction, and system impact on workflows.
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Proactively identify and communicate opportunities to enhance client and end-user experience.
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Discovery & Requirements Gathering (30%)
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Engage with pharmacists, clinicians, and supply chain managers to map workflows and understand operational challenges.
Translate client needs into technical requirements and work closely with developers to ensure system enhancements align with field realities.
Contribute to continuous improvement cycles, ensuring PIMS remains responsive to evolving health system needs.
MINIMUM REQUIREMENTS
Bachelor’s degree in pharmacy.
Experience or Internship in health informatics, client support, or software implementation.
NGO experience is preferred.
Strong communication and interpersonal skills with a client-oriented mindset.
Basic technical knowledge of software systems and troubleshooting practices.
High attention to detail, organizational skills, and ability to multitask in fast-paced environments.
Willingness to travel up to 40% to low-resource settings
Fluent English language.
Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to repor
If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.
Safeguarding
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.
Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.
International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.
