Job Title: Software Deployment Assistant FSR# 707

Location: Amman 

Job Summary

Deployment Assistant supports the deployment and implementation of software solutions, ensuring smooth transitions and minimizing downtime. This role involves assisting in the preparation, coordination, and execution of software installations, updates, and configurations across multiple platforms. Responsibilities include working closely with the deployment team, conducting pre-deployment checks, troubleshooting technical issues, and providing training and on-site or remote support during rollouts. The assistant also collaborates with stakeholders to create deployment documentation and ensure that end-users are properly trained and supported.

The ideal candidate will have a strong understanding of software deployment processes and related tools, with excellent attention to detail and organizational skills. They should possess outstanding verbal and written communication abilities, enabling effective collaboration across teams and providing support to end users. Flexibility in managing tasks and responsibilities, along with the ability to adapt to dynamic work environments, is essential for success in this role.

MAIN TASKS AND RESPONSABILITIES:
 

Support in Software Deployment and Implementation (50%)

• Assisting Transition Planning: Assist in transition planning under the guidance Head of Department (HoD) and IT team to assist in testing, installation, and staff training during software transitions, ensuring that data integrity is maintained throughout the process.
• Global Rollout Support: Provide assistance in implementing software across International Medical Corps’ global missions and help coordinate efforts with external partners when required.
• Monitoring Progress and Assisting Users: Track the status of software implementations and act as a key contact for user support, addressing concerns and answering queries.
• Compliance Assistance: Collaborate with the HoD and medical team to ensure systems adhere to privacy, security, and confidentiality standards in line with regulatory and organizational policies.
• Implementation Plan Assistance: Support the development of rollout plans by working with field teams and the medical department to ensure smooth implementation.
• User Training Resources: Contribute to the creation of user guides and training modules to aid in system adoption and user proficiency in health management software.

Software Support (50%)

• Providing User Support and Training: Assist healthcare professionals with technical issues, offering troubleshooting support and participating in training sessions to educate users on system functionality.

• System Monitoring and Maintenance: Help oversee the performance of systems, including performing routine updates, patches, and configuration changes to ensure systems are secure and operating efficiently.
• Issue Resolution and Documentation: Respond to system issues, escalate more complex problems, and document resolutions in the system to maintain accurate records for future reference.
• System Documentation and Reporting: Assist in updating system documentation, including configurations and procedures, and support the generation of performance reports for management.
• Collaborative Coordination: Work in partnership with IT teams, healthcare workers, and external vendors to support updates and system improvements. Participate in teams focused on system enhancement efforts.
• Ensuring Compliance and Security: Support the implementation of security protocols and help maintain compliance with relevant regulations concerning patient data privacy and system security.
• User Feedback and System Improvement: Gather and document user feedback on system performance and functionality, and work with the technical team to implement improvements.
• Emergency and Disaster Preparedness: Assist in the creation and testing of disaster recovery plans to ensure system resilience in emergency situations.
• Staying Current with Best Practices: Stay informed on the latest trends and best practices in health information technology to support ongoing system improvement efforts.
• Other task assigned by direct supervisors.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in information technology, management information systems (MIS), computer science (CS),Pharmacy, or a related health or IT field.
• At least 1–2 years of experience in software rollout or technical implementation, or IT operations.
• Experience in Health IT is preferable.
• Ability to interpret and follow technical instructions accurately.
• Willingness to provide on-site or remote support during rollout phases.
• Very good English language. 

Child Safeguarding:

International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed

“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.

Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.

International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.