Marasi Food & Beverages Services, a subsidiary of Saied Urabi Group, is looking to hire an exceptional General Manager to lead our hospitality Company's projects in Jordan.      

The ideal candidate will possess a strong background in the food and beverage industry, as well as a proven track record in management roles within a similar environment.

The opportunity not only involves managing the day-to-day functions but also entails significant involvement in budgeting, marketing strategies, and personnel management, shaping the future growth and success of our hospitality chain/projects.

Duties and Responsibilities:

Strategic and operation planning

• Elaboration of corporate strategies, Development and growth of other branches, opening new projects, expanding the brand
• Maintain, develop and improve service standards in terms of customer service, quality of food and beverage and atmosphere
• Ensure the company of having a reputation for high standards of business conduct
• Manage the overall business performance of the retail, project and catering services
• Insure company operational development is in line with company strategy and plan
• Inspire and motivate personnel to perform at the peak of their ability
• Ensure personnel consistency, professionalism, and responsibility at all times
• Enforce the implementation of and adherence to all policies and procedures
• Ensure brand values are maintained at all times .

Financial

• Comprehend financial and operating budgets
• Set budget on departmental expenses and monitor on monthly basis
• Follow up on achieving operational and financial targets
• Control costs and optimize available resources and set corrective action plan if needed
• Analyze monthly financial statements
• Approve payroll, payables, receivables, and other various expenses
• Calculate and approve yearly bonuses

Managerial

• Set up short and long-term plans and strategies
• Execute plans and strategies with team and departments
• Provide effective leadership through consistent management and encouragement of colleagues by providing regular feedback
• Monitor the projects managers’ performance through overseeing the whole operation: inventory, signature of supplier’s bills, weekly petty cash report, fingertip punch machine attendance report, weekly food and beverage items inventory report, etc.
• Insure directors are briefed and up to date with main developments
• Research, study, analyze and present new ideas and business development opportunities for directors
• Schedule, attend and follow up on quarterly board meetings
• Ensure the positive impact of the company's activities on the community and the environment
• Ensure the company of having a reputation for high standards of business conduct
• Schedule, attend and follow up on meetings with the Operations Manager and the team and implement decisions taken on a regular basis
• Assess personnel training needs on a regular basis
• Recruit, train, and manage performance of personnel
• Implement training and follow up
• Participate in employee appraisals evaluation, pay-rate adjustments, disciplinary actions, and other aspects related to personnel
• Participate in final recruitment and interviews
• Inspire and motivate personnel to perform at the peak of their ability
• Ensure personnel consistency, professionalism, and responsibility at all times
• Ensure that the property, its inventories and other physical assets are always in the best of conditions
• Enforce the implementation of and adherence to all policies and procedures
• Ensure accurate, complete, and timely communication among various employee groups
• Ensure brand values are maintained at all times

Marketing

• Set up and control short and long term brand development plans and strategies
• Analyze brand position in different market with market surveys and analysis
• Ensure effective marketing plans and strategies are implemented and conducted efficiently
• Follow up on marketing and sales activities to ensure sales stability and growth
• Present to shareholders a vigorous marketing strategy plan at the end of each fiscal year

Operational

• Follow up daily operation and ensure a smooth workflow with a close coordination with the Operations Manager
• Set up procedures for a safe operation workflow with the coordination of the Operations Manager
• Analyze weekly reports of different departments (sales, service, food cost, administration)
• Ensure company operational development is in line with company strategy and plan
• Follow up daily operation and ensure a smooth workflow with a close coordination with the Operations Manager
• Set up procedures for a safe operation workflow with the coordination of the Operations Manager
• Negotiate contracts and deals with suppliers when needed
• Plan work schedules and assign duties accordingly
• Foster good relations and sustainable business relationship with clients, potential clients and suppliers
• Ensure the highest levels of client satisfaction by managing clients requests and anticipating their needs
• Coordinate and manage contractors and designers when necessary during project openings
• Handle and follow up on customer’s complaints when needed
• Make recommendations to improve the business
• Assist head of departments in the process of evaluations and appraisal performances on a timely manner
• Liaise with Sales and Marketing department on all guest related issues, new campaigns and promotions
• Communicate market and industry trends/news to the head of departments

Candidate Profile:

• Bachelor’s degree in hospitality management or equivalent, master’s degree is a plus
• A minimum of 10 years as a General Manager in the F&B industry, preferred at least 5 years’ experience in the Jordanian market and  5 years aboard.
• Neat, clean and well-groomed appearance
• Pleasant personality and positive attitude
• Ability to cope with stress
• Ability to work under pressure
• Solid background in the hospitality and or retail fieldS
• Ability to assure good communication within his team
• Ability to be proactive, self-motivated, and self-directed
• Ability to deal with the volatility of customers, supervisors and employees
• Ability to have a macro vision
• Ability to travel on a regular basis to represent the company’s brand
• Ability to work independently and to take initiative
• Ability to work schedules and assign duties
• Achievement driven
• Active listening skills
• Attentive to details
• Dynamic, resourceful and good decision maker when facing business problems
• Excellent analytical and decision-making skills
• Excellent customer service skills
• Excellent interpersonal communication skills
• Excellent management and leadership skills
• Experience in working in a multicultural environment
• Good product management and manpower handling skills
• Excellent time management and multitasking skills, and ability to prioritize tasks
• High professional ethics avoiding conflict with others
• Innovative and creative
• Knowledge of the local business and market conditions
• Knowledge of HACCP standards 
• Mobility and flexibility
• People oriented and ability to manage several teams
• Self-starter and solution oriented
• Up to date with the local and global industry trends
• Very good command of English and Arabic (both oral and written).

If you are passionate about the hospitality industry and ready to take on a challenge that offers substantial.

(Candidates from Lebanon, UAE , and KSA are Welcome to Apply)

**Only those who are meeting the above criteria will be contacted for interviews**