Responsibilities

• Play a crucial role in helping clients book and plan various group activities, whether it's organizing corporate outings for employees, or hosting large-scale events that showcase the latest innovations in a particular field.
• Assist clients in planning, contracting, organizing, and executing various events. They act as the primary point of contact, providing  personalized end-to-end solutions and ensuring the smooth operation of events and great quality of relationships with clients.
• Taking ownership of the sales process, following up with MICE clients, and addressing their queries and concerns
• Cross-selling and promoting various destinations and products offered by the travel agency.
• Preparing proposals, and quotes, and coordinating with product and sales teams.
• Advising clients on suitable products and services based on their requirements.
• Building relationships with existing clients and addressing any complaints.
• Assisting with monitoring service providers to ensure the delivery of high-quality services.
• Conducting site inspections of hotels, restaurants, and other venues.
• Coordinating booking requests with the operations team for various services.
• Updating the department database and providing regular work-in-progress reports to the manager.
• Assisting with bookings for special services, such as transportation and accommodation.
• Conducting online research as directed by the team.
• Assisting with the preparation of contracts and invoices.

QUALIFICATIONS

• Strong written and spoken skills are essential for effective communication with clients and colleagues
• Proficiency in travel industry software and tools is highly beneficial
• Proficiency in various languages is always a plus when working in the hospitality industry or in the travel sector
• Good knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint
• Competencies in managing: initiatives, performance, teamwork, planning, problem-solving, decision-making, customer focus, and communication are crucial for success in the role.