AlGooru is hunting for the next generation of CX talents!

We’re looking for a Customer Support Representative

A Bit About Us

AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects.

 Main Responsibilities
 

• Managing customer queries and complaints
• Processing modifications for deals and escalate complaints across a number of communication channels
• Building a healthy relationship between AlGooru and the parents/students
   

 A day in your life
 

• Keep records of customer interactions, transactions, comments, and complaints
• Continuously improve and optimize ticketing system and chat tools by raising challenges and providing actionable solutions
• Provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Resolve customer complaints via phone, email, or WhatsApp
• Provide information about services
• Assist with Technical issues
• Handle refunds
• Address billing concerns
• Answer questions about Terms & Conditions and Policies
   

Requirements

Experience needed
 

• A proactive approach to support
• A+ listener
• Advanced communication and interpersonal skills
• Empathy and patience
• Great organizational & time management skills
• Familiarity with CRMs and internal databases
• Hustle mentality
• The drive to succeed
• Able to work either from 10 AM to 6 PM or 2 PM to 10 PM, with a preference for weekend coverage on both shift sections
• Able to work 5 days a week
   

Our application process
 

• Screening & Intro Call (5-10 mins)
• Chemistry meeting (15-30 minutes)
• Technical interview (30-60 minutes)
• Technical assessment
• Offer extended to successful applicants
   

Benefits

Role benefits
 

• Work from anywhere
• Unlimited paid sick days
• No clocking in/out
• ESOP shares
• Laptop fund
• Fast promotions (like really fast)
• Enjoy monthly Pizza Fridays
• Learn anything online and expense it on us
• Travel for company events and get reimbursed
   

How To Gain Extra Gooru Points
 

• Demonstrate your entrepreneurial, hustling, and energetic spirit
• Prove your ability to take full ownership of your role without the need to be micromanaged
• Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us
• Be extra organized… like extra…