Senior Monitoring, Evaluation And Learning Officer

12/5/2025 www.akhtaboot.com

Location :

Amman, Jordan

Job Category :

others

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210 Reporting

Job requirements

Years of Experience :
4 - 6
Job level :
Intermediate (Experienced non manager)

Description

Job Description and Requirements

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The Program / Department / Team

USAID Informal Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that aims to put Jordan’s home-based businesses (HBBs) and Micro and Small Enterprises (MSEs) on a path to recovery, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth.

Mercy Corps approach to Iqlaa integrates direct assistance with market systems development (MSD) interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge stronger and more resilient, transformed through new ways of doing business and improved access to finance, markets, and services. The program encourages and supports the participation of all MSE-owner segments.

Mercy Corps approach is committed to supporting MSEs build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all.

Mercy Corps leads on the implementation of Iqlaa, and weaves together technical expertise from a robust set of national, regional, and international partners.

The Position

The MEL Senior Officer will support the implementation of MEL activities under the Iqlaa program, focusing on managing 10 interventions, coordinating with consortium partners, conducting field visits, and ensuring timely reporting. S/He will lead routine data collection and facilitate periodic review meetings to ensure alignment with program objectives. S/He will lead the operationalization and revision of the interventions MEL Plans in compliance with donor requirements. Collaborating with technical leads, other PQL team, and the sub-grantees, the Senior MEL Officer will develop and amend the result chains, indicators, and MEL plans to track and report on activity and indicators of interventions.

The Senior MEL Officer will ensure timely and quality maintenance and implementation of MEL plans and data collection tools, to ensure high-quality reporting to the donor and Mercy Corps. S/He will develop data collection tools for the Iqlaa team, partners, and subgrantees as assigned, with the goal of collecting high-quality data for reporting, adaptive management, and program decision-making processes. S/He will work closely with partners and subgrantees to develop and undertake their M&E activities.

The Senior MEL Officer will be responsible for drafting data collection tools and instruments, ensuring that Iqlaa MEL activities meet all applicable policies or guidance notes. The Senior MEL Officer will ensure that all data collection tools are well-designed and that program teams, including partners, have the capacity to collect accurate data in line with Iqlaa’s MEL frameworks, systems, and automated tools.

The Senior MEL Officer will be responsible for drafting and revising MEL plans and tools for Iqlaa’s partners and sub-grantees. Therefore, to analyze and report qualitative data to track progress, and demonstrate the impact of Iqlaa interventions.

Overall, the Senior MEL Officer will be responsible for providing technical leadership and assistance, ensuring high-quality monitoring, evaluation, and learning activities, and promoting a culture of data use for adaptive management and improved program outcomes.

Essential Responsibilities

Monitoring, Evaluation & Learning

Contribute to the maintenance and implementation of the Activity Monitoring, Evaluation, and Learning Plan (AMELP) in alignment with donor requirements..
Design and implementation of comprehensive monitoring and evaluation plans for all assigned interventions, including the development of monitoring tools and reports for donors and stakeholders.
Develop and implement monitoring and evaluation activities to align with donor and MC Jordan and global MEL requirements.
Ensure the timely and quality implementation of MEL activities and data collection tools, using Iqlaa’s PQL automated systems and with a focus on qualitative data analysis and reporting.
Establish data collection tools and instruments in coordination with all relevant stakeholders, including partners and all implementing partners, and ensure timely and quality development, testing, and management of data.
Develop data collection tools to monitor project progress against set milestones and evaluate the impact of project activities in targeted communities.
Ensure the monitoring and evaluation part is included in any Iqlaa RFAs and RFPS, including those for partners and subgrantees.
Collaborate with the Information Management team to design data collection tools teams utilizing and in line with Iqlaa’s PQL Automated systems, including partners, can collect accurate data.
Ensure proper MEL documentation, including MEL folders for indicators with all raw and analytic datasets/evidence, data collection tools, analysis workbooks, and related documentation.
Ensure data protection in accordance with Responsible Data Policy and evaluation requirements.
Ensure monitoring and evaluation plans and tools, data collection, entry, cleaning, and storage are appropriately implemented by the subordinates.
Analyze monitoring and evaluation qualitative data to an appropriate standard and use analysis results to inform project decision-making.
Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on monitoring and evaluation exercises for various initiatives in targeted communities.
Ensure compliance with relevant Mercy Corps MEL policy and donor MEL policies and regulations.
Complete any other duties assigned.

Data Collection & Monitoring

Establish data collection tools and instruments that will be used by the Iqlaa team, including partners and all implementing partners, and ensure timely and quality development, testing, and management of MEL data as well as monitor project progress against set milestones and evaluate the impact of project activities in targeted communities
Develop data collection tools and instruments – including digitized data collection methods
i.e. ODK collection built on XLS forms.
Ensure a comprehensive and updated database for the project is maintained and reflected on Iqlaa information management system.
Coordinate with all partners, sub-grantees, and technical leads to ensure adherence with Iqlaa MEL plans and data collection requirements.

Evaluation

Development of evaluation questions and methodology for measuring the impact of assigned interventions.
Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for the assigned interventions.
Supports the Senior MEL and IM Coordinator in the annual surveys. Mid-line evaluation, and final internal performance review and evaluation.
Work with Senior MEL and IM Coordinator in the development of TORs and SoWs for planned MEL-related studies, evaluations, and assessments.

Capacity Building and Mentoring

Train field staff and partners on basic MEL tools and ethical data practices.
Supervise and provide technical guidance to the subordinate, ensuring they effectively carry out their duties and responsibilities.
Develop individual work plans and provide regular feedback.

Foster a positive team environment, learning culture, encourage collaboration, and recognize team members’ contributions to the project’s success.

Reporting

Ensure appropriate internal communication and feedback systems are in place and functioning so that MEL informs project planning and implementation.
Ensure high quality and timely preparation of MEL data for reports as requested by the supervisor.
Contribute to the regular MEL reports.

Project Coordination Activities

Ensure the integration of team members and partners into MEL-relevant decision-making processes.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian and development missions.
Ensure implementation of safeguarding policies and procedures.
leads in producing bi-annual master budgets.

Hardware and Software Management

Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures.
Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor.
Prepare a data protection plan in coordination with the relevant stakeholders.

SAFEGUARDING RESPONSIBILITIES

Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility: NA

Reports Directly To: Senior MEL and IM Coordinator

Works Directly With: Program Quality and Learning (PQL) Director, PQL team, Technical leads, Communications team, procurement team, and finance teams.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

Bachelor’s degree in quality management, project management, Sociology, Economics, Statistics, International Development, or other relevant fields.
Master’s degree in Sociology, Economics, Statistics, International Development, or other relevant fields is highly preferred.
Minimum of 4 years of experience, 3 of which are within international development or humanitarian assistance projects. The specific experience in MSEs/HBBs development is a plus.
Proven experience in leading a team.
Demonstrated skills in data collection, statistical analysis methods, and database management.
Demonstrated experience in building log-frame, indicators, and relevant data collection tools.
Experience developing and delivering training on MEL.
Very strong writing skills, including reports, best practices, case studies, etc.
Proficiency in Microsoft Office applications, including Excel and Word.
Proficiency in developing XLS forms and using ODK is required.
Fluency in spoken and written Arabic and English.

Success Factors

Deep commitment to humanitarian principles and values.
Willingness to learn new skills and methodologies.
Ability to work under pressure, independently, and with limited supervision.
Demonstrated organizational skills.
Demonstrated creative problem-solving skills.
Security, political and cultural awareness.
Ability to provide a high-quality report in English.
Ability to multi-task while meeting several pressing deadlines.
Mature, responsible, and diplomatic in their interactions with others.
Pays attention to detail and is meticulous, thorough, and results-oriented.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

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