Job Title:                                    Program Manager

Report to:                                   Head of Mission

Duty Station:                              Amman/Karak/Irbid

ABOUT INTERSOS:

INTERSOS is an International NGO that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

We provide primary assistance in terms of food, shelter, medical assistance and basic goods, while also ensuring that basic needs, education, safe water and health needs are met during the recovery phase.

Since 2012, INTERSOS has had operations in the Middle East to contribute towards ensuring emergency relief and social protection assistance for Syrian refugees fleeing their home in search of safety, with special focus on most vulnerable groups (children, women, elderly and persons with special needs).

In Jordan, INTERSOS has focused its humanitarian response on supporting Syrian families displaced across urban and rural areas, as well as vulnerable host communities, with a programme that concentrates on protection

Main Purpose

In collaboration with the Head of mission, define and plan program objectives and priorities according to INTERSOS strategy, identifying humanitarian needs, analysing context and humanitarian issues at stake, risks and constraints and calculating human and financial needs. 

Manage operations, strategic growth and strong external and internal representation to efficiently ensure the program goals and improve targeted population’s conditions and humanitarian situation. S/he is responsible for the overall development, management, planning, implementation, and monitoring of programs implemented under the area of responsibility.

The Program Manager brings together the different projects’ components and ensures quality and timely reports to the donor.

The Program Manager is budget holder and supervises/monitors closely the financial planning, liquidity planning and budget utilization/burn rate monitoring in compliance with INTERSOS Model and donor regulations.

MAIN RESPONSIBILITIES: 

Program development and quality:

• Deliver quality program activities reporting, including the findings in terms of impact/changes at the level of beneficiaries achieved through the projects, compliant and consistent reporting per INTERSOS and donor requirements, in close collaboration with the HQ Grants Unit
• Develop a clear understanding of INTERSOS program and country strategy among projects teams – ensure also timely input/feedback by team on strategic issues.
• Contribute to strategic growth and program/project  development.
• Ensure that program delivery matches INTERSOS and donor technical minimum standards and seek technical advice and MEAL guidance and tools.
• Ensure clear overview of actors and services in area of intervention, permitting development and implementation of partnerships and referral pathways.
• Working closely with Protection technical coordinators in order to ensure quality of service delivered and respect of Protection procedures and standards
• Comply and abide by INTERSOS policies

Program management

• Ensures the planning, implementation and monitoring/evaluation and sets targets as included in the project description. Flag significant deviation from the program implementation plan and estimated expenditures; alert relevant staff.
• Supervise the implementation, monitoring, development and evaluation of the programs in collaboration with the project teams
• Prepare regular updates of program activities work-plan and related financial plan, ensuring timely and quality implementation in compliance with INTERSOS and donor guidelines and in line with the projects and sector-specific strategies
• In collaboration with the MEAL team develop tools to assess, analyse and evaluate the project’s impact
• Perform regular field visits to the project locations to ensure the quality of the intervention in compliance with the internal and donors' standard
• Work closely with partnership officer to oversee partnership implementation and regularly update on progress 
• Guarantee close coordination and interaction with the Field Managers and technical coordinators to ensure harmonization of modalities of implementation, tools, approaches, etc.
• In collaboration with the Head of Mission, analyse the area of responsibility humanitarian needs of the community and assessment 
• In collaboration with the Technical Coordinators design and revise project proposals
• Invest in building relationships, both with the outside community and with the population that Intersos is targeting
• Provide constant update progress of the projects to the Head of Mission
• Represent INTERSOS in relevant working groups, and other fora in the Intersos programmatic context as delegated by the Head of Mission.   
• In coordination with the Head of Mission ensure regular update to donors representatives

Reporting

• Ensure the program’s institutional memory, keeping written records (and file them) on its development, in order to broadcast INTERSOS achievements and improve awareness
• Ensure regular internal reporting and elaborating, in coordination with Grants Unit, contractual reports according with donor rules and regulation.
• Ensure INTERSOS Project Appraisal Tool is accurate through data collection and timely submission.  
• Monitor the project data collection with relevant technical referent, analysis and reporting on a timely basis to ensure correct use of the internal DB and monitoring tools.

People management

• In coordination with the HR department and relevant Managers, plan and organize the organizational charts, distribute tasks and workload among the teams, guiding their comprehension of the issues linked to the program and the mission through regular working meetings and feedback, in order to ensure an efficient deployment of the resources and the achievement of the expected goals
• Inform the field team on the instructions given by the coordination promoting fluent, smooth written and oral communication and information flow and ensuring confidentiality.
• In coordination with the HR department and relevant managers and technical coordinators, identify training needs, building the capacity, coordinate, supervise and motivate the staffs, supports ad hoc training sessions and on-the-job training, provide individual follow up and coaching, carry out end-of-mission evaluation of the team members and lead internal communication initiatives in order to facilitate people’s integration and professional development and to maximize their capabilities and commitment to INTERSOS values and project’s goals
• In coordination with the HR department is responsible for ensuring that the program staffs are trained and respect INTERSOS policies, rules and regulations

Finance and logistics

• Plan and monitor the financial expenditures ensuring the correct reporting and accounting of expenditures as per defined budget. In coordination with the Finance department supervise project financial indicators in order ensure efficiency and early detect deviations and their causes
• In coordination with the Field Managers plan and ensure overall supervision of the procurements for the program needs, monitoring the progress?

POSITION REQUIREMENTS:

Education 

• Advanced university degree in Social Sciences, Political Sciences, International Relations, Humanitarian and International Cooperation or related field

Professional experience 

• Minimum 3 years of professional experience in the management of humanitarian project/program, including financial management and logistics responsibilities 
• Minimum 1-year experience in the implementation of multi-sector humanitarian programming

Professional requirements 

• Experience in complex emergency settings and insecure countries
• Administration, finance and budget management skills
• Essential computer literacy (word, excel and internet)
• Analytical thinking, analysis capacity and strategic program development skills
• Experience in establishing and maintaining collaborative relationships with donors and government counterparts, and with donors compliance and reporting

Personal requirements 

• Strong representation and negotiation skills
• Ability to ensure quick quality delivery in stressful environment 
• Ability to adhere to deadlines and respect line management
• Strong interpersonal skills: communication, diplomatic skills and problem-solver
• Leadership, people management and development
• Organization and problem solving
• Commitment to INTERSOS principles

Languages 

• Fluency in Arabic & English is essential

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