About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

 

The Program / Department / Team (Program / Department Summary)

Mercy Corps has been operating in Jordan since 2003. In partnership with civil society organizations, the private sector, and the government, Mercy Corps Jordan has reached more than 3.4 million Jordanians and displaced populations in the country. Working throughout the country, Mercy Corps is driven by the mission to contribute to the emergence of a peaceful, resilient and prosperous Jordan which is inclusive of youth and women. We seek to build a future for Jordan in which all people feel secure, believe in the goodness of communities and institutions around them, and are on a sustainable path toward economic self-reliance. Our strategic directions focus on promoting strong communities and governance, peace and social cohesion and environmentally sustainable and inclusive economic growth.

 

The Procurement Department falls under the Operations Department which ensures that systems and practices needed for the healthy and efficient operational support is present for effective implementation of MC Jordan’s programs/projects. All Procurement Team members are responsible for the compliant execution of all purchase requests for all other departments aligning with the provisions of the Field Procurement Policies and Procedures (FP3).

 

The Position (General Position Summary)

The Procurement Officer is responsible for enabling excellence in all major procurement functions in Jordan. He/she will have a focus on assisting the Procurement Team on processing the large procurements needed by the different programs, supporting up to 10 Mercy Corps projects.

 

The Procurement Officer will be in charge of a demanding schedule of medium and large procurements. The success of the programs will depend on a strong relationship between Mercy Corps procurement, program and finance teams. He/she will be also in charge of building strong internal relations based on trust, integrity, competency, and extreme cooperation. The Procurement Officer will work closely with the senior-level procurement staff to facilitate transparent flows of information, as well as to ensure accountability of on-time delivery of goods and services and proper planning from programs. The country program requires high-paced procurement to service a large development portfolio.

 

Essential Responsibilities

 

Managing Small, Micro and Master-Agreement-Based Procurements:

• Lead and facilitate the procurement process for micro (value between 500 and 5,000 USD), small (value between 5,000 and 25K USD) and master-agreement purchase requests by fully understanding and analyzing the requirement(s), identifying potential suppliers, communicating with suppliers and completing their registration on the Procurement System (ProSource), following up with programs and all other stakeholders to complete solicitation and awarding processes properly in the Procurement System (ProSource) as per the Field Procurement Policies and Procedures (FP3) and other relevant SOPs.

• Facilitate the process for complex small PRs.

• Initiate the payment process for all due payments by constantly following up with the project teams, updating the payment tracker in a timely manner, and resolving any issues that may arise.

• Assist in arranging for project events and meetings, following up on hotel bookings and arrangements, and completing the paperwork needed.

• Work with all Mercy Corps staff to ensure smooth introduction and adoption of procurement systems.

• Assist in managing relationships with the suppliers and other programs.

• Assist in doing all needed market surveys to identify new suppliers for different goods and services categories.

• Conduct site visits to suppliers to check the goods quality and complete due diligence process when needed.

• Follow up with suppliers to ensure all deliverables, quality standards and deadlines are met, and update program focal points accordingly.

• Liaise between program staff and suppliers to ensure smooth flow of information.

• Archive procurement documents, approvals, communication, decisions… etc. as per the procurement policy guidelines.

• Work closely with Program and Finance teams to deliver successful and on-time outcomes while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations.

• Ensure that all Mercy Corps procurement contracts and business transactions/relationships are transparent and in compliance with Jordanian law and Mercy Corps/donor policies and raise any flags to the Head of Procurement if necessary.

 

 

 

Tenders Management and Facilitation:

• Work with all Mercy Corps staff to ensure smooth introduction and adoption of procurement systems related to standard tenders (value between 25K and 150K USD).

• Assist MC team and programs in understanding their roles and responsibilities in terms of interaction with Procurement and other stakeholders throughout the tendering process and define the tasks they need to perform on the Procurement System (ProSource) and during committee meetings, ensuring that the process goes in line with Field Procurement Policies and Procedures FP3.

• Be responsible for and assure full and proper implementation of Mercy Corps systems of management, compliance and control as described in Mercy Corps field Procurement Policies and procedures FP3 for all programs’ procurement functions.

• Work with Finance, Compliance and Procurement team members to mitigate fraud, conflict of interest and legal ramifications of Mercy Corps activities.

• Facilitate standard tenders (value between 25K and 150K USD) processes by ensuring proper advertising for tenders and proper archiving for all documents, registering interested bidders in the system, attending all tender committee meetings, properly-documenting the meetings’ outcomes and decisions, communicating with bidders on behalf of the committee and facilitating the whole supplier selection process.

• Work closely with the senior procurement team members to ensure compliance and timeliness of the tendering and contracting processes.

• Lead the due diligence process for standard tenders and conduct visits to suppliers as part of this process.

• Manage ‘on-time’ tracking system for tenders and reporting function within Mercy Corps Jordan.

• Work closely with Program and Finance teams to deliver successful and on-time outcomes while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations.

• Ensure timely and accurate processing and documentation (hard and soft copy) of all tenders, and manage the whole workflow on the Procurement System (ProSource) as described in the Field Procurement Policies and Procedures (FP3) and the relevant SOPs.

• Ensure that all Mercy Corps procurement contracts and business transactions/relationships are transparent and in compliance with Jordanian law and Mercy Corps/donor policies and raise any flags to the Head of Procurement if necessary.

• Co-facilitate the prequalification process for all types of goods/services as needed by the programs/departments of the Organization, under the supervision of the Head of Procurement.

• Follow up with requestors and Finance Team to make sure that all payments are processed and made to suppliers on time. Update trackers as needed to ensure efficiency.

 

Managing Requests for Independent Contractors/Consultants:

• Facilitate the process of contracting national independent contractors/consultants as requested by projects.

• Follow up on contracts, payments any other relevant correspondence.

 

 

Personal Leadership:

• Consistently demonstrate flexibility, resilience and ability to maintain positive relationships and composure, even under difficult circumstances. Develop strong and productive working relationships – specifically with finance and program teams.

• Maintain high ethical standards and treat people with respect and dignity.

• Demonstrate an awareness of his/her strengths and development needs.

 

REGIONAL SYSTEMS AND SUPPORT FUNCTIONS

● Ensure that effective systems are in place in all country offices for the adequate management of human resources, financial and operational field support functions.

● Review and support country team adherence to Mercy Corps and donor policies and procedures.

● Capture and disseminate best practices on operations, finance and HR systems across country teams to ensure highest quality and standards.

● Provide dedicated support to country teams in the event of an emergency or startup of a complex program that requires additional resources.

● Collaborate with country finance leads in producing bi-annual master budgets.

 

HUMAN RESOURCES

● Support Mercy Corps global and regional initiatives for human resources, including safeguarding and talent development.

● Collaborate with the people team to promote staff access to high quality learning opportunities, with a special emphasis on national team member development.

● Assist with the on-boarding of senior team members, ensuring they are set up for success and familiar with agency systems, procedures, and protocols.

 

RISK MANAGEMENT

● Engage and support countries across the region to ensure that adequate risk management systems are in place.

● Collaborate with country leadership to support preparedness and response to major disruptive events.

● Engage with country teams on the internal audit process to track findings and ensure country team compliance with IA findings and recommendations.

● Engage with country level Ethics and Assurance managers as well as the global Ethics and Assurance department to track and analyze trends and needs across countries.

 

SAFEGUARDING RESPONSIBILITIES

● Actively learn about safeguarding and integrate it into their work, including safeguarding risks and mitigations related to their area of work.

● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

 

Supervisory Responsibility

None.

 

Accountability

Reports Directly To: Operations Manager

Works Directly With: Procurement Team, Logistics Team, Program staff, Finance Team, Engineering Department, IT Department, Vendor Data Admins.

 

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

 

Minimum Qualification & Transferable Skills

• Degree in a relevant business field, industrial engineering or logistics and supply chain is desired.

• Minimum 3 years of field experience of managing small procurements and tenders with humanitarian NGOs is desired.

• Demonstrated attention to detail, following procedures, meeting deadlines and problem-solving independently and cooperatively.

• Knowledge of Mercy Corps systems and procedures is highly desired;

• Experience in using SAP Ariba system is a plus.

• Excellent negotiation, follow up and representation skills.

• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.

• Excellent oral and written English skills are required.

• Ability to work effectively with an ethnically diverse team.

 

Success Factors

The successful Procurement Officer will be good at problem solving and self motivation, and has the ability to deliver with high quality and timely manner while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations. S/he will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel, while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. S/he will be able to work closely with a diverse team of individuals and be willing to travel regularly to Mercy Corps field offices, project sites and supplier premises. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive on evolving and changing environments, make effective written and verbal communication a priority in all situations, and accept constructive feedback and recommendations for improvement.

 

The core competencies for this role are: Planning and Prioritization Skills, Analytical Thinking, Collaboration/Team Work, Focus on Quality, Follow-up.

 

Living Conditions / Environmental Conditions

The position is based in Amman and requires some field visits to project sites and/or site visits to suppliers during due diligence process or market surveys.

 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

 

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

 

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

 

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

 

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).).

 

 

RECRUITMENT SCAMS & FRAUD WARNING

 

Mercy Corps has become aware of scams involving false job offers. Please be advised

Recruiters will never ask for a fee during any stage of the recruitment process.

All active jobs are advertised directly on Akhtaboot.

Official Mercy Corps emails will always arrive from a @mercycorps.org email address.

Please report any suspicious communications to ((integrityhotline@mercycorps.org )).