Questscope for Social Development

POSITION TITLE: Monitoring, Evaluation and Learning (MEL) Officer

REPORTS TO: Programs Development Manager

DEPARTMENT / COUNTRY PROGRAM DESCRIPTION

Questscope has a long history of impactful work in Jordan and the wider region. In partnership with the Ministry of Social Development and the World Bank, Questscope developed one of the largest civic engagement programs in Jordan, training more than 4,000 university student volunteers to mentor 6,000 young people in conflict with the law and at risk of delinquency and incarceration.

In collaboration with the Ministry of Education, Questscope introduced an accredited non-formal education program—unique in the Arab world—that has enabled thousands of out-of-school young men and women to continue their studies.

In the Za’atari Refugee Camp, Questscope adapted its mentoring approach to address the needs of young people displaced by war and violence. A Youth Center was established, reaching more than 15,000 young people in the camp, fully led and directed by a core team of 40 dedicated Syrian volunteers.

Over the years, Questscope has implemented successful mentoring, education, and emergency aid initiatives for thousands of disadvantaged youth, in partnership with USAID, UNICEF, UNFPA, the European Union, the World Bank, and others. Its programs extend across Jordan, Syria, Lebanon, Northern Iraq, Yemen, Germany, and Sudan.

PRIMARY PURPOSE OF THE POSITION

Questscope is recruiting a Monitoring, Evaluation & Learning (MEL) Officer to support the development and improvement of its programs and service delivery under its area of operations. The MEL Officer will be responsible for supporting the development, execution, and maintenance of a robust results-based MEL system to help improve the life conditions and self-reliance of refugees and host communities.

The MEL Officer will oversee monitoring, evaluation, accountability, and research functions across the program portfolio, providing evidence-based insights to support management decision-making, adaptive programming, and continuous organizational learning.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Technical and Systems Development

• Support the design, measurement, and reporting of qualitative and quantitative performance indicators (output, outcome, and impact levels) across all country programs.
• Contribute to the development and regular update of Country MEL Plans, Theories of Change, and Results Frameworks integrating all Questscope activities and grants.
• Support the creation and regular maintenance of a Country Monitoring Dashboard integrating program results with budget spending rates.
• Oversee and strengthen country-level data management architecture to ensure accuracy, integrity, security, and timeliness of data in line with Data Protection Policies.
• Develop and refine standardized project MEL plans, data collection tools, sampling methodologies, and analysis frameworks.
• Promote innovative MEL practices and tools to enhance organizational effectiveness and project management.

2. MEL Implementation and Quality Assurance

• Coordinate monitoring systems including field data collection, compilation, verification, analysis, and reporting.
• Deploy and manage digital data collection tools (e.g., KoboToolbox) for field monitoring, baseline/endline surveys, rapid assessments, and market studies.
• Analyze program progress against planned targets and milestones, producing accurate monthly, quarterly, annual, and donor progress reports.
• Document qualitative findings, success stories, and social impact indicators for internal and external stakeholders.
• Act as the technical focal point for external evaluations, drafting Terms of Reference (ToR), facilitating field access, and reviewing methodologies.
• Represent Questscope in MEL working groups, technical forums, and coordination networks.

3. Accountability, Learning & Research

• Design, implement, and manage Community-based Feedback and Complaint Response Mechanisms (CRM) ensuring accessibility, confidentiality, and adherence to Accountability to Affected Populations (AAP) principles.
• Lead research initiatives, including concept note design, research questions, methodologies, data collection operations, and technical coordination with government partners and key stakeholders.
• Facilitate reflection and learning sessions with program teams to translate MEL findings into actionable program adaptations and strategic planning.
• Build MEL capacity among Questscope staff, field volunteers, and local implementing partners through training, mentoring, and technical guidance.
• Ensure core thematic areas (gender mainstreaming, social inclusion, and mental wellbeing) are integrated into MEL frameworks and project designs through tailored KPIs.
• Support proposal development by assisting in drafting Theories of Change, results frameworks, and MEL narratives for new funding opportunities.

EDUCATION, SKILLS & COMPETENCIES

• Education: Bachelor’s degree in Social Sciences, Development Studies, Economics, Statistics, or a related discipline.
• Experience: 3–6 years of professional experience in results-based monitoring, evaluation, and learning within humanitarian or development programs (experience in Protection and Education programs strongly preferred).
• Technical Skills:
  • Proven proficiency in digital data collection platforms (e.g., KoboToolbox).
  • Strong knowledge of qualitative and quantitative research methodologies, sampling strategies, and data analysis software (Excel, SPSS, STATA, or similar).
  • Experience designing and managing community feedback mechanisms (CRM) and data protection protocols.
• Donor Knowledge: Experience working with international donors (USAID, UN agencies, EU, World Bank) is highly desirable.
• Languages: Excellent written and verbal communication skills in both Arabic and English.

KEY BEHAVIORS & ABILITIES

• Ability to prioritize tasks, manage multiple deliverables, and meet strict deadlines in fast-paced environments.
• Analytical thinking, critical analysis, and attention to detail.
• Strong interpersonal, presentation, and facilitation skills.
• Cultural, gender, and ethical sensitivity with a strong commitment to safeguarding and Do No Harm principles.
• Demonstrated flexibility, problem-solving skills, and ability to work both independently and collaboratively.