About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action, helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The Program / Department / Team (Program / Department Summary)

USAID Informal Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that aims to put Jordan’s home-based businesses (HBBs) and Micro and Small Enterprises (MSEs) on a path to recovery, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth.

Mercy Corps approach to Iqlaa integrates direct assistance with market systems development (MSD) interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge stronger and more resilient, transformed through new ways of doing business and improved access to finance, markets, and services. The program encourages and supports the participation of all MSE-owner segments.

Mercy Corps approach is committed to supporting MSEs build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all.

Mercy Corps leads on the implementation of Iqlaa, and weaves together technical expertise from a robust set of national, regional, and international partners.

The Position (General Position Summary)

The Mentorship Assistant will support the delivery of all operational, logistical, and administrative activities required for the successful implementation of the mentorship component under the Iqlaa program. Working closely with the Mentorship Coordinator and Mentorship Lead, the Assistant will manage data entry, organize events and sessions, maintain intervention documentation, and assist in day-to-day implementation across the different implementation sites.

This is an excellent opportunity for a highly organized early-career professional who is passionate about supporting small businesses and gaining hands-on experience in project implementation.

Essential Responsibilities

Coordination

• Lead day-to-day implementation of the mentorship intervention and coordinate across the intervention by managing and documenting communication with the partners, mentees, and mentors.

• Support the identification and onboarding of mentorship partners through application management and communication coordination.

• Assist in co-designing mentorship processes by supporting the documentation and participating in the design process.

• Coordinate logistics and execution of mentorship sessions, both virtual and in-person.

• Monitor timelines and deliverables across mentorship pilots, and report any variations to the project team.

Implementation Support

• Support the planning and execution of mentorship sessions (online and in-person), including preparation of materials, logistics, and follow-up with participants.

• Coordinate schedules, communications, and logistics for workshops, meetings, and field visits.

• Assist with the onboarding of mentors and mentees, ensuring accurate records and profiles are maintained.

• Help ensure that the timeline and calendar are up to date and shared with relevant stakeholders.

Data collection and documentation

• Assist in collecting and entering data for Monitoring, Evaluation, and Learning (MEL) activities, including pre/post session forms, feedback surveys, and attendance sheets.

• Maintain accurate filing and documentation of activities and participant records.

• Provide regular updates to the Mentorship Coordinator on activity implementation status and flag any operational issues.

Administrative and logistical support

• Prepare meeting agendas, take meeting minutes, and support follow-up communication with partners and stakeholders.

• Liaise with procurement and finance teams to support field activity purchases and disbursements.

• Support the outreach efforts for recruiting mentors and MSE participants through follow-up calls, emails, and field support.

Supervisory Responsibility

None.

Accountability

Reports Directly To: Mentorship Team Lead– Iqlaa

Works Directly With: Mentorship Senior Coordinator, MEL Team, Program Quality and Learning (PQL), Selected Partner(s), Technical Leads, Communications, and Admin staff.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Bachelor’s degree in Business Administration, Social Sciences, or a related field (final year students or recent graduates encouraged to apply).

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong organizational skills with attention to detail.

• Fluency in Arabic and basic proficiency in English.

• Excellent coordination skills and ability to manage engagements with different stakeholders across different geographical locations.

• Excellent interpersonal and communication skills.

Success Factors

The ideal candidate will demonstrate the ability to manage multiple tasks and meet deadlines in a fast-paced environment, with a willingness to travel locally and collaborate with a diverse range of stakeholders. They should possess flexibility, patience, and a proactive approach to problem-solving, as well as be a dedicated team player with a strong sense of accountability and service orientation. Above all, a strong commitment to Mercy Corps’ mission and values is essential for success in this role.

Living Conditions / Environmental Conditions

The position is based in Amman and it requires up to 40% travel to support country programs. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).

RECRUITMENT SCAMS & FRAUD WARNING

Mercy Corps has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process.

All active jobs are advertised directly on Akhtaboot.

Official Mercy Corps emails will always arrive from a @mercycorps.org email address.

Please report any suspicious communications to ((integrityhotline@mercycorps.org))