Terms of Reference for [MEAL volunteer– Zaatari camp]

Background

Oxfam has been in Jordan since the 1990s. We work with local partners in Jordan for a future where everyone can reach their full potential, especially women and young people. We provide essential humanitarian assistance to Syrian refugees as well as vulnerable Jordanians, while promoting longer term sustainable solutions to challenges facing Jordan, with a focus on Climate Justice, Economic Justice and Gender Justice.

Oxfam has worked in Za’atari refugee camp ­- the largest camp for Syrian refugees in the world - since 2013. Oxfam is responsible for all waste collection in the camp and has established a recycling system using intensive community engagement to achieve large-scale separation of waste at source. Oxfam operates two recycling facilities in the facility to process recyclable waste. As well as reducing the pressure on Jordan’s landfills, this initiative keeps the camp clean and provides income opportunities for refugees.

Scope of SERVICES

The volunteer will be directly working with the Zaatari camp MEAL team supporting the activities related to Feedback and Complaints Response Mechanisms in Zaatari camp and host community. The MEAL volunteer is responsible for receiving, registering, and referring the feedback promptly and appropriately.

Deliverables & TIMEFRAME

Contribute to enhanced accountability practices in Za’atari camp and Host community.

• Receive the feedback and complaints through all channels as reported in the SoP.
• Document all received feedback properly in the log sheet.
• Share feedback with related party and follow up on action points.
• Share monthly accountability report on time.
• Review and update the accountability aspect based on the different projects and stakeholders needs.
• Enhance the accountability practices in HC by reaching our direct beneficiaries on the accountability mechanism in Oxfam.
• Developing accountability and FCRM based on any other needs to the different projects.
• Follows up on the progress of taking actions and notify relevant units accordingly.

• Track case and document response for all received feedback.
• Handle the WhatsApp (for both camp and host community numbers) and answer all received messages.
• Translate and categorize all feedback received.
• Respond to all category that he/ she can respond to.
• Open suggestion boxes as per schedule and submit photo or scan of original paper (and destroy original afterwards)

Required Qualifications

Bachelor's degree in information management; MIS or related field.

Proficiency in all Microsoft Office applications.
The ability to work as part of a team.
Strong analytical and problem-solving skills.
Excellent administrative and organizational skills.
Effective communication skills.
Detail-oriented.

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. 

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a partially home-based role or job share.

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.  

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you