JOB TITLE: IT Field Assistant

TEAM/PROGRAMME: IT Department

LOCATION: Jordan, North and Camp FOs

CHILD SAFEGUARDING:

Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

ROLE PURPOSE:

The IT field Assistant will be responsible for help end users to complete their daily work. And make sure that our computer systems are up and running

SCOPE OF ROLE:

Reports to: IT systems Officer

Country Dimensions: Save the Children works in all 12 Governorates in Jordan with a current staff complement of approximately 400 staff and current expenditure of approximately $60 million each year

Staff directly reporting to this post: None

KEY AREAS OF ACCOUNTABILITY:

Support the delivery of effective Programmes, in both development and humanitarian contexts, by:

• Installing and configuring new computer hardware, software, systems, networks, printers and scanners.
• Provide required maintenance for ICT items including and not limited to laptops, printers, finger print terminals, scanner, data projector and network peripherals.
• Provide IT help desk services for save the children’s field staff on a timely manner.
• Maintain and provide office365 user’s accounts.
• Provide IT system’s training for end users.
• Conduct regular visits to the Azraq and Zaatari camps to provide support to field teams as needed.
• Provide a weekly technical support report to his/her supervisor.

SKILLS AND BEHAVIOURS (Our Values in Practice)

Accountability:

• Takes responsibility for decision-making and efficient resource management, and holds team and partners accountable for delivery of their responsibilities by delegating effectively, affording staff professional autonomy, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved;
• Creates a managerial environment across the Country Programme to lead, enable and maintain our culture of child safeguarding, achieving results together with children and role modelling Save the Children values.

Ambition:

• Sets ambitious and challenging goals for self and team, takes responsibility for own personal development, and encourages team to do the same;
• Engages and motivates others by widely sharing their personal vision for Save the Children;
• Future orientated, strategic and global thinker.

Collaboration:

• Builds and maintains effective relationships with team, colleagues, members, donors and partners;
• Values diversity as a source of competitive strength;

• Approachable, diplomatic, and supportive, with well-developed listening skills.

Creativity:

• Develops and encourages new and innovative solutions both on a personal level and by building and leading teams willing to take disciplined risks.

Integrity:

• Honesty, openness, and transparency;
• A strong commitment to Save the Children’s vision of a world in which every child attains the right to survival, protection, development, and participation.

QUALIFICATIONS AND EXPERIENCE

Essential:

• Education: CS/CIS
• Demonstrated experience in the same field
• English language it should be very good
• Excellent IT skills
• Excellent communication skills

** Qualified Males and Females are welcome to apply.