Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquarters in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

Under the administrative supervision of the Senior manager for Programs and partnerships, the incumbent provides assistance in managing the English language, professional skills training, test preparation, and overall implementation and administrative operations of Amideast’s English language programs as well as other donor-funded development, workforce and youth-focused programs. S/He supports the marketing activities & development efforts of the department, leads curriculum development & assessment planning under the guidance of the Senior manager for Programs and partnerships, the Country Director and Amideast’s regional experts, supports strategic field office objectives through cross-departmental coordination, performance evaluation of team staff and developing business plans, proposals and business positioning in line with market trends and projected funding opportunities.

RESPONSIBILITIES

Main Duties:

Strategic Management and Business Development (20%)

• Support the Senior manager for Programs and partnerships and the Country Director in ensuring that Amideast and departmental objectives are met
• Lead in technical aspects of business development of language and professional training programs and courses
• Maintain active sheets documenting key partnerships, donors, and major clients for EL and training
• Lead on and establish best practices in recruitment of teachers, in addition to on-boarding, performance management and supervising teachers, and EL consultants to ensure successful delivery of quality language and training programs
• Conduct formal annual performance evaluation of the roster of trainers and teachers which Amideast contracts, their expertise areas and ensures growing the roster of trainers, teachers and subject matter experts in the areas in which Amideast works
• Ensure strategic business development visits and client needs assessment exercises are carried out to ensure active partnerships remain strong, with a steady flow of contracts
• Contribute to the business development efforts of the senior manager and country director by providing technical knowledge on market trends, needs of target groups and insights from implementation of EL and institutional development courses under his/her portfolio
• Demonstrate flexibility and willingness to comply fully with Amideast requirements, and address changes as requested by clients
• Other tasks requested by direct line manager, and/or Country Director

EL Training and Program Implementation Supervision (50%)

• Contributes to language, teacher and teaching quality assurance working with related project managers and/or coordinators in managing Amideast programs in Jordan’s law enforcement, security, intelligence, and armed forces sector
• Support EL quality and instructional oversight of new EL-programs that are donor funded in ensuring completion of the following:

• Appropriate and relevant teacher selection and recruitment that aligns with client, donor and beneficiary needs
• Construct a quality assurance framework highlighting the spot checks, milestones and evaluation tools and mechanisms
• Execute QA checks, and coordinate with project point of contact in the department for the collection of language MEAL reporting requirements working with the SM, program teams and regional staff as needed
• Review EL portfolio program reports for approval by SM and/or regional and HQ teams

• Supervise the EL officer and EL coordinator’s work on the portfolios of public cycles for EL and training courses
• Provide performance and instruction enhancement guidance to teachers as a result of periodic class observations.
• Review and approve public cycle enrollments, and other program implementation processes, in conjunction with staff assistants, officers and coordinators
• Ensure periodic student reports are shared by teachers across the department’s portfolio in line with the contractual and student-learning obligations for donor-funded and public courses.
• Support program growth by attending key partner meetings, and managing stakeholder’s donor reporting, budget development, financial management, proposal development and general business development
• Oversee implementation of donor funded EL educational programs and grants, including English language training, and teacher training, to ensure timely planning, implementation, quality assurance, M&E, reporting and stakeholder management

• Ensure for courses, where Amideast incurs material development expenses to teachers and trainers to approve and review all developed materials and archive them into the SharePoint and updates the library of materials/courses that are developed at Amideast

• Identify and procure/select professional development opportunities to address instructor development needs
• Lead on identifying large EL grants with UN agencies, embassies, and other multilateral or donor agencies
• Contribute to drafting of proposals and budgets for these new business development opportunities for the EL services
• Develop working with regional team members and under the supervision of the SM, hybrid and online courses for Amideast’s EL, testing preparation and other training courses.
• Ensure advertisement and website content are regularly updated with the relevant IT and platform management teams.

QA, MEAL and Reporting (15%)

• Lead in coordinating quality assurance activities; includes program and outline reviews, test reviews, student achievement tracking, and timely reporting to external clients
• Ensure through working under the supervision of the SM, and supervising the EL Officer and ELID Coordinator in finalizing EL and training annual performance reports depicting key statistical data, demographics of clients and customers
• Ensure strong cooperation with the regional director for EL and other regional directors, to enable Amideast Jordan to implement any new practices, curricula and/or procedures for EL teaching and training delivery including blended, online and in-person courses and curricula
• Summarize based on market insights and stakeholder engagement exercises, new products and courses which Amideast could explore for English language, testing preparation, conversation, project management or other courses

Staff and Trainers’ Management (15%)

• Conduct appraisal, evaluation, and professional development of program team members, trainers, teachers and EL consultants
• Review continuously the performance of teachers, and the teaching methods used against requirements of students, donors and clients
• Ensure the department’s standard operating procedures (SOPs) are implemented and conduct annual reviews to ensure they are well aligned and updated to satisfy the needs of the department’s work, inter-departmental cooperation with customer services, marketing and finance.
• Ensure that the department circulates schedules, class cycles and announce them to the public through working with the social media and marketing teams
• Demonstrate professional behavior
• Guide staff who are supervised regularly, to ensure that quality standards are met, clients and customers are appropriately and positively engaged 

QUALIFICATIONS AND SKILLS

Required

• A bachelor’s degree in education, English Language, or any related field
• A teacher training qualification in English language (PCELT, CELTA, TESOL, etc.)
• A minimum of 5 years of relevant experience coordinating training and/or language courses/programs, and supervising and/or training teachers
• A minimum of 5 Years of experience overseeing development, language, and community empowerment programs, preferably in the MENA region
• Native or near-native speaker of English
• Professional competency in Arabic, spoken and written
• Extensive knowledge of English language teaching methods, approaches, and materials
• Extensive knowledge of private needs, trends in development and donor priorities
• Experience in curriculum development and assessment planning preferred
• Computer literacy in MS Office
• Ability to multi-task and prioritize responsibilities
• Must possess problem-solving skills
• Organization skills
• Manage time efficiently
• Able to work under pressure and meet deadlines
• Ability to delegate and supervise work meticulously
• Approachable and professional
• Proactive and goal-oriented, able to set and pursue objectives
• Impeccable communications skills, both written and oral
• Social and emotional intelligence, skills in persuasion and negotiations
• Service-oriented: Actively looking for ways to help people
• A self-starter, positive work attitude and a team player
• Respects and exercises confidentiality
• Dependable and professional

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 20% business travel may be needed to support the department as needed.

The physical demands and work environment that have been described are representative of those employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

Amideast provides covered training opportunities for its staff within its current portfolio of services offered and it invests in the advancement of its staff’ capabilities and skills to better perform their roles.