TERMS OF REFERENCE

Oxfam is a global movement of people who are fighting inequality to end poverty and injustice. Across regions, from the local to the global, we work with people to bring change that lasts.

1.BACKGROUND AND CONTEXT

Oxfam has been working in Jordan since 1990, responding to the Syrian refugee crisis and addressing structural inequalities affecting vulnerable populations, including women and girls with disabilities. Oxfam's programming focuses on ensuring equitable access to essential services, promoting gender justice, and advocating for the rights of marginalized groups.

This assignment falls under a project funded by Global Affairs Canada (GAC), implemented by Oxfam in partnership with FOCCEC (Forearm for change). The project aims to support and enhance access to health services for vulnerable females in Jordan by enhancing inclusive health services and improving the quality of reproductive health care for women and girls of different ages, with a particular focus on persons with disabilities (PWDs) accessing these services.

This Terms of Reference seeks to engage a qualified service provider to facilitate participatory sessions with PWD to identify physical and procedural barriers faced when utilizing these facilities.

2.SPECIFICATION OF GOODS OR SERVICES OR WORK REQUIRED

To conduct a comprehensive accessibility audit  of  Two designated health centers  that will be located in Two locations out of the following three  ( Zarqa, Amman, Irbid)Further more  facilitate Focus Group Discussions (FGDs) with PWDs to gather qualitative data on their experiences when it comes to reach Health centers ,PWD feedback will be used to utilize upon creating the accessibility Plans, The goal is to produce a prioritized, costed, and regulation-compliant plan to make each health center PWD-friendly.

Furthermore, Oxfam might add one task which is Train Health Workers and Community Leaders on How to deal with PWD with primer focus on SRHR ,the organization is open for those who wish to share training manuals or Topics to be covered based on their Experience.

3.METHODOLOGY

The consultant is expected to:

• Review Project Main Documents
• Review the existing Construction Code and relevant national disability/inclusion policies to ensure compliance.
• Organize and conduct at least 6Focus Group Discussions in two governorates with PWDs, in addition to KII, aiming to consult with up to 100 persons from PWD and Health Worker. The participants must represent a diverse range of disabilities, including but not limited to:
  1. Physical/Mobility impairments (wheelchair users, crutch users).
  2. Visual impairments.
  3. Hearing impairments.
  4. Intellectual/psychosocial disabilities.

FGB will be conducted to highlight and understand the limitations, challenges, and risks PWDs face when accessing health centers (e.g., entrance, waiting areas, consultation rooms, bathrooms, and signage).

Conduct FGDs with Health Workers to identify their Training Gaps and Misconceptions

• Visit each of the 2-3 health centers provided by the Oxfam to conduct physical inspections.
• For each health center, develop a detailed clear accessibility plan (Slandered Requirements, Detailed description, Environmental Risks, Mitigation measure, Building Codes, etc..) that include:

1. A list of current barriers.
2. Recommended Materials with clear Specification (The specific type of material needed (e.g., aluminium ramps, tactile paving, grab bars, beds, Material utilize braille language, Customized leaflet and Brochures..etc)
3. Each recommended item must be explicitly referenced and linked to the specific clause/number of the national construction code/regulation (e.g., "Item: x - Regulation xxxx
4. The number of units/tools needed per center.
5. Items detailed specification with Picture of it, Approximate cost per tool and total cost for the enhancement needed for each center.
6. A summary table ranking the required modifications across all centers based on urgency, cost, and impact.

• After Procuring item conduct a final visit to ensure the items are utilized in the write way, and have Pics of Before and After
•  Consultant might be requested to Train up to 100 persons from the Health Worker and the Local Communities on the Disability Etiquette, SRHR for PWD (Training should Take into consideration calculating the percentage of Knowledge gain, the satisfaction of the Trainees and the Changes of attitude participants reached after receiving the Trainings)

Planned timeline

4.TIMEFRAME AND PAYMENT SCHEDULE Remuneration is based on submission of final deliverables according to the schedule below.

5.EXPERIENCE OR PROFILE REQUIREMENTS The company/ individual(s) should have the following competencies:

Essential

•  A background in Architecture, Civil Engineering, Occupational Therapy, or Social Work.
• Proven experience (minimum 3 years) working with PWDs and mobility aids.
• Strong knowledge of the local building codes and universal design standards.
• Excellent facilitation skills to handle mixed groups (including persons with hearing/visual impairments).
• Fluency in Arabic and English to conduct FGDs effectively.
• Sign Language
• Strong Knowledge of SRHR

Desired

• Previous work with MoH

6.APPLICATION PROCESS

Submission instructions

Quotations and applications must reach Oxfam no later than [30^th of August 2026 ].

Responses must be submitted in English, electronically :AmmanProcurement@oxfam.org.uk

The subject of the mail should be: [RFQ-JOAMM-26-0099 – Consultancy for Accessibility Assessment, Focus Group Discussions (FGD) with Persons with Disabilities (PWDs) and Trainings

+ [Name of bidder]]

Any questions, remarks or requests for clarification can be sent up to 7 days before the submission deadline in writing. The (anonymised) questions will be answered to all applicants.

Administrative requirements

To be shortlisted for evaluation against award criteria, the following documents must be submitted with this application:

Evaluation and award criteria

The quotations will be assessed according to the following criteria and distribution of points:

[Only quotations with combined scores of at least 60 points for the technical award criteria (approach paper and CV) qualify for the financial evaluation.]

Oxfam withholds the right to conduct interviews with one or more potential suppliers before an award decision is made. The purpose of the interview is to seek further clarification on the submitted quotations and learn more about the background and previous experiences of the potential suppliers and their teams.

7.OTHER CONDITIONS

Conditions for participating in the procurement process are detailed in the Terms & Conditions of Bidding

8.CODE OF CONDUCT

Oxfam is committed to integrity in its operations and supply chains and ensuring high ethical standards. Complying with all laws and regulations and ensuring fair competition are fundamental to this commitment. We actively promote these principles and standards, and expect all Oxfam suppliers to demonstrate commitment towards them.

All consultants/applicant are required to agree and adhere to the Oxfam Supplier Code of Conduct, whereas individuals (including consultants) must sign the Oxfam Non Staff Code of Conduct[1]. These Codes of Conduct set out the specific standards and principles in the areas of human and labour rights, environmental impact and anti-corruption that suppliers must follow.

9.ANNEXES

• Conflict of interest declaration form for 3rd parties
• Safeguarding policy
• (If applicable) Oxfam child safeguarding policy
• (Edit and use if applicable) Example privacy notice