Call Center Agent

25/9/2023 www.arabjobs.com
Location :

Cairo, Egypt

Job Category :

Marketing/ PR/ Advertising

Job requirements

  • Min: 2800 EGP Max: 3300 EGP

  • Any

  • Min: No Experience

  • Fresh Graduate

  • Min: 21 Years Max: 29 Years

  • Egypt

  • Full Time

  • Any

  • 15 Open Positions

  • Bachelor's degree

  • Any

  • Arabic - Native / Mother Tongue English - Good

  • Any

  • Any

Description

• Answering phones from customers professionally and responding to customer inquiries and complaints
• Researching required information using available resources
• Handling and resolving customer complaints
• Identifying, escalating priority issues and reporting to the high-level management
• Completing call notes and calls reports as necessary
• Recording details of comments, inquiries, complaints, and actions taken
• Managing administration, communicating and coordinating with internal departments
• Other duties as assigned

Job Skills

    • Excellent written and verbal communication skills
    • Multi-tasking and time-management skills, with the ability to prioritize tasks