Hiring Associate Access Specialist (Remote)
United States ·
About the job
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient care and satisfaction
• Engaging and dynamic workplace focused on community and purpose
• Comprehensive benefits package offered to employees
What To Expect (Job Responsibilities)
• Provide service to patients and providers during inbound and outbound phone calls while scheduling appointments
• Capture customer information and document using messaging system to clinic staff and/or providers
• Schedule patient appointments in electronic systems, prioritizing health concerns according to urgency
• Provide information to customers regarding appointment location, process steps, and parking
• Address patient health concerns in accordance with division guidelines and navigate complex situations effectively
What Is Required (Qualifications)
• Minimum of 1 year of relevant work experience
• Must possess a High School Diploma or GED
• Fundamental understanding of customer service principles and patient scheduling systems
• Ability to handle calls professionally, demonstrating good manners and appropriate protocols
• Basic knowledge of safety and regulatory requirements in a healthcare setting
How To Stand Out (Preferred Qualifications)
• Experience in a healthcare-related call center or administrative role
• Familiarity with electronic health record systems
• Strong problem-solving skills and ability to handle difficult situations with ease
• Demonstrated commitment to continuous improvement in patient satisfaction
• Willingness to learn new technologies and adapt to changing environments
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https://gulfcareerhunt.com/associate-access-specialist-remote-usa/