• Validate incoming data for completeness, duplications, and data quality.

Data Pipeline Management

• Support the Senior MEL and IM Coordinator to build and run a monthly, quarterly and annual data pipeline to facilitate the automatic or semi-automatic cleaning of incoming data, including the calculation of all routine monitoring indicators and other variables as requested.
• Support the Senior MEL and IM Coordinator to respond to DONOR’s data reporting requirements.
• Respond to MC’s data reporting requirements such as but not limited to the TolaData and Participants count from Iqlaa Database System.
• Ensure that all IQLAA data from all sources are centralized, managed and streamlined.
• Work with the PQL Director, the MEL and IM Specialist, and MEL team to count IQLAA’s achievements based on the contractual requirements and definitions of Activity’s indicators.
• Ensure the backup and re-import of clean data into the databases on a regular basis.
• Manage integration or interoperability of all principal data collection and management systems in the program.
• Support the Senior MEL and IM Coordinator create replicable statistical data analyses and dashboards of high quality and right-fit rigor to improve IQLAA’s impact through data-driven decision-making both through self-initiative and on-demand.

Adaptive Management and Capacity building

• Facilitate analysis results, and adaptive management planning with programming teams, in coordination with the Collaboration, Learning and Adaptation (CLA) team.
• Oversee the training of program staff on data collection and use processes and tools, including training the rest os PQL team as trainers.
• Provide one-on-one support to component leads and team leaders to improve their data literacy and problem-solving capacity for evidence-driven management.
• Conduct regular field visits to ensure that all processes and tools in the database are being used effectively by all MEL and program team members across the consortium.
• Build the capacity of IQLAA local partner organizations, sub-grantees, and service contractors through ongoing support on the MEL data cycle, data flows, data pipelines and adaptive management.
• Actively participate in Jordan MEL community of practice and support other PQL teams where needed.
• Others assigned.
•  

Hardware and Software Management

• Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures.
• Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor.
• Prepare a data protection plan in coordination with the relevant stakeholders.

SAFEGUARDING RESPONSIBILITIES 

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility: NA

Reports Directly To: Senior MEL and IM Coordinator

Works Directly With: Program Quality and Learning (PQL) Director, PQL team, Technical leads, Communications team, procurement team, and finance teams.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• Bachelor’s degree in applied math, data science, computer science, statistics, economics, or related field with information management and quantitative analysis focus required.
• At least 3-5 years of work experience in relevant work.
• Proficiency in designing and maintaining relational databases and case management platforms required.
• Proficiency in setting up case management systems in XLS coding as a data collection and management platform is strongly preferred.
• Experience implementing feedback loops to mobile users through case management platforms a plus.
• Excellent and demonstrated data wrangling, analysis and visualization skills using MS Excel required.
• Excellent command of SQL, Azure data factory, data warehouse, power Queries, and power bi using DAX strongly preferred. Solid foundation of statistics, probability and counterfactuals strongly preferred. Proficiency working with APIs a plus.
• Demonstrated experience building data pipelines (including automated wrangling and integration) is required.
• Demonstrated competencies in effective data communication, critical thinking, training, and coaching required. Strong team coordination, listening and consensus building competencies required.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
• Fluent in both spoken and written English. Arabic written and spoken is essential.
• Experience in Monitoring, Evaluation and Learning (MEL) in the international development sector is preferred.

Success Factors

The successful Information Management Officer will combine excellent technical skills in information management and quantitative analysis with outstanding problem solving and facilitation skills. They will be able to simultaneously pay attention to detail while keeping a strategic vision. They will be able to identify, communicate, document, and implement rigorous solutions to complex problems. They will have proven experience in capacity building and enabling non-technical teams to improve their analytical thinking. They will be able to leverage systems, evaluative, cartesian/decomposing, algorithmic/process, and design thinking as appropriate to improve the effectiveness of information management in the program and in the program.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

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     ?????? ???????? ??? ??? ?? ???? ?? ????? ??? ??? ?? ????? ?????? ?????? ????? ???? ???? ????? ???????? ???? ??????? ?? ??? ??? ?? ??????? ?? ????? ????? ??? (integrityhotline@mercycorps.org).

RECRUITMENT SCAMS & FRAUD WARNING

Mercy Corps has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process.

All active jobs are advertised directly on Akhtaboot.

Official Mercy Corps emails will always arrive from a @mercycorps.org email address.

Please report any suspicious communications to ((integrityhotline@mercycorps.org))