This is to announce that Amman delegation has a vacancy for an ICT Specialist at the ICT Department in Amman, Jordan.

An Information Communication and Technology (ICT) Specialist is needed for ICRC's Delegation in Amman - Jordan. The ICT Specialist sets up and monitors small computer and communication infrastructures under the supervision of a qualified superior in the division/region, carry on installations and troubleshooting activities, in addition to providing workplace services and first level user support.

The qualified candidate should have a Technical or a bachelor’s degree in computer science, information technology, or any other related field with a minimum of 4 years of experience in troubleshooting in an area of the ICT service catalogue (workplace services, telecommunications, IT help desk, etc.)”.

GENERAL DUTIES

• Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
• Understands and adheres to the ICRC Code of Conduct
• Understands the roles of the components of the International Red Cross and Red Crescent Movement
• Respects and observes staff regulations and security rules at all times
• Represents the ICRC in a professional manner at all times.
• Develops and maintains a pleasant and conducive working environment with colleagues and line managers
• Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
• May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

ACCOUNTABILITIES AND RESPONSIBILITIES

• As a part of global support services handles Level 2 tickets or escalates as per agreed workflow.
• Ensures ICT inventory is updated regularly and maintains adequate stock levels.
• Ensures existing ICT infrastructure is functional.
• Ensures that global/country-level policies and procedures are implemented and followed.
• Briefs, advises, and trains end-users on the ICRC's ICT systems.
• Drafts and updates technical documentation for all IT equipment.
• Assist ICT Team in project implementation.
• Provide day-to-day technical support for end-users of desktop applications, telephones, printers, and computer hardware, set up and monitor computer and communication infrastructures (100%).
• Allocates equipment in an efficient manner, considering users' needs and ICRC policies.
• Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.
• Keeps technical documentation up to date for all IT installations when relevant.
• Comply with the ticketing system (Service Now) follow up and handle tickets aligning with the ICRC standards by respecting the KPI’s (Key Performance Indicator) and SLA’s. (Service Level Agreement).

EDUCATION AND PROFESSIONAL EXPERIENCE REQUIRED

• Bachelors’ degree (Computer Science, computer Engineer, or any other related field).
• Good command (spoken and written) of Arabic and English. French is an asset.
• Good ICT knowledge
• 4 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).
• Microsoft Windows server 2019/2025; Active Directory, GPO, DFS & groups management.
• Networking Fundamentals - Wan/Lan management (VPN, VLAN’s, DNS services, IP addressing and Routing) –CCNA is considered an asset.
• Experience of communication tool. i.e.: MS Teams environment, etc...
• Proven record of delivering results and understanding of customer service principles.
• Microsoft Windows 11 & Office 365 and associated Microsoft cloud services.
• Knowledge of Microsoft BI – data analysis.
• Knowledge of Cyber Security awareness and best practices.
• Knowledge of VSAT systems, microwave/radio links and wireless applications.
• Ability to provide IT support services including IT hardware/infrastructure support.
• Good understanding on HelpDesk Management - ITIL Foundation is considered an asset.
• Analytical and Problem-solving skills.
• Excellent communications skills and teamworking spirit.

Interested in joining? Apply Now! The ICRC values diversity and is committed to creating an inclusive working environment, we welcome applications from all qualified candidates, also, equally qualified candidates with disability are encouraged to apply.

Please note that:

• Submission deadline for applicants: 28^th of October 2025 the position will be filled once we find the right candidate, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before 28^th of October 2025.
• The position will be filled once we find the right candidate.
• The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.
• Only applications with a resume in English will be considered.
• Salary range between 1,119 – 1,468 Jordanian Dinar.

ICRC does not charge a fee or any favors at any stage of the recruitment process. if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to code_of_conduct@icrc.org or http://icrc.integrityplatform.org/

Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants. However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.