JOB DESCRIPTION

1. Scope

2. Context

About Relief International

Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience. We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

About our Country Program

Relief International has been implementing programming in Jordan since 2004, in the wake of the Iraqi refugee crisis and are currently actively engaged in the response to the Syria refugee crisis in Jordan,

including provision of services to both refugees and the host community. Currently, Relief International’s

portfolio in Jordan focuses on the education and livelihoods sectors the host community and the camps.

Relief International also values coordination with other agencies and the government of Jordan and takes

leadership roles within the response as relevant. Due to funding challenges, Relief International scaled

down in Jordan starting in late 2023 but is now in the process of rebuilding the country program based on

new anticipated funding commitments.

3. Job Profile

The HR Coordinator acts as the point of reference regarding HR policies, systems, procedures and programs. The job holder is responsible for ensuring that HR deliverables and outcomes are implemented in alignment with the pre-set work plans, deadlines, and timeframes. The HR coordinator ensures that the policies and procedures are implemented in accordance with the HR standard operating procedures, internal regulations and the Labor Law.

Key responsibilities

Accountability and Complexity

• Serve as a key resource for the rest of the HR team by offering guidance and support based on knowledge of RI HR policies, systems, procedures, and programs.
• Contribute to the team's operational success implementing and maintaining HR deliverables as communicated from HR manager
• Address complex HR issues by applying innovative thinking and a fresh perspective on existing solutions and in coordination with regional HR Team.
• Operate effectively within the framework of broad organizational guidelines and policies. Ensure HR practices and activities are compliant with established standards and contribute positively to the organizational objectives.

             HR Administration:

• Ensure accurate and timely entry of information into the HRIS for new hires, and consistently update staff information as needed.
• Ensure HR personnel records are consistently updated and maintained to achieve complete accuracy and readiness for audits.
• Provide needed assistance to the HR Manager regarding the implementation and execution of HR internal regulations, HR Programs and systems, employment policies and procedures.
• Ensure compliance with local laws and regulations relevant to employment, including social security requirements, to maintain legal and ethical standards across all HR operations.

Recruitment and Talent Acquisition:

• Manage the full recruitment process of national staff, ensuring alignment with organizational goals and values
• Act as the liaison and the main contact between RI and the applicants while ensuring an effective flow of information regarding the recruitment stages and progress to the applicants and departments.
• Supervise the steps of the Orientation and the Onboarding Plan developed to ensure that the process is well-organized for all new Joiners.

Employee Relations:

• Ensure the timely processing of new contracts, contract extensions, staff transfers, promotions and other changes of status and approvals of the required form.
• Serve as a point of contact for employee inquiries related to HR policies, benefits, and procedures.
• Highlight to the HR Support Team any behavior, complaint or incident considered not in accordance with RI’s Code of Conduct, Policies and Procedures to take the right corrective actions or disciplinary measures accordingly.
• Provide services to HR related inquiries and requests.

Compensation and benefits

• Supervise the Manual Payroll preparation monthly.
• Ensure full compliance with HR policy regarding benefits and ensure that all employees receive and have access to their entitled benefits and information.
• Maintain accurate and detailed records of leave balances and attendance.

Training and Development:

• Follow up with new employees to ensure timely completion of mandatory training within the system.
• Act as the point of contact with Employees regarding the Learning Management System.

Performance Management:

• Follow up with employees to ensure timely completion of their performance evaluations.
• Provide ongoing guidance and support to employees and supervisors regarding performance evaluations, goal setting, and performance improvement plans.

Behavior and conduct

• Ensure that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies
• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional
• Reports any concerns

4. Person Specification

Skills, knowledge and expertise required for the role.

Essential criteria

• Bachelor’s Degree required in a related field
• Between 3-5 years of HR experience preferably with INGO’s
• Demonstrated ability in developing and implementing HR policies, procedures and systems.
• Proficient in Word, Excel, PowerPoint, Outlook and HRIS
• Detailed Oriented, Excellent organizational, interpersonal and communication skills
• Ability to prioritize and deal with competing demands.
• Ethical work standards and approach
• Fluent spoken and written English and Arabic

5. RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

• Integrity
• Adaptability
• Collaboration
• Inclusivity
• Sustainability