• Adherence to NRC policies, guidance and procedures.
• Implement NRC’s systems and procedures at area level.
• Ensure adherence to NRC policies, handbooks, guidelines and donor requirements.
• Prepare and submit reports and analysis.
• Ensure proper filing of all support documents.
• Support line managers in procedures and require support team trainings.
• Management of support team.
• Ensure development and implementation of administrative systems and procedures.
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

• Work with the Advocacy Manager to develop an annual country office communication strategy and work plans to promote NRC Jordan programmes and provide strategic communications support to NRC Jordan’s Advocacy Strategy;
• In coordination with the Advocacy Manager, lead on the creation of high quality external communications products for print, audio/visual and social media in English and Arabic, including feature and human interest stories, program success stories, short videos and social media posts (with technical support from the Regional Media Adviser and the Regional Communications Coordinator), press releases, infographics and other related materials;
• Lead the identification of new communications opportunities and products that are consistent with NRC’s communications and/or advocacy strategies, including liaising closely with NRC programme teams and undertaking regular field visits to keep abreast of NRC programmes and to ensure that NRC’s work is featured appropriately in various online and print platforms;
• Regularly create content for NRC’s social media platforms; Facebook, Twitter, Instagram and for NRC´s global website, and explore and utilize innovative and emerging communication tools and new media in support of the communications strategy;
•  Provide proactive support to programme teams to communicate success stories and program results in fulfilment of donor visibility requirements;
• Provide guidance on donor visibility requirements, including approval processes, up-to-date logos and visibility requirements, and with support of the grants department, seek donor approval when required;
• Review local media outlets and bring to the attention of the Advocacy Manager any stories of relevance to NRC’s core business or advocacy objectives on a daily basis;
• In coordination with the Advocacy Manager, build strong relationships with core local journalists to establish trusting and reliable connections with key Arabic news organizations, as well as serve as an NRC official spokesperson for the Arabic media if called upon to do so;
• Represent NRC Jordan in communications conference calls, meetings and one- on-one relationships with media and communication staff in the NRC regional office and other NRC country offices in the region;
• Ensure that communication documents are archived appropriately in an easily retrievable electronic based filing system.

Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are

• NRC Jordan Project Managers and Specialists
• NRC Jordan Country Management Group
• Regional Media Adviser
• Regional Communications Coordinator
• NRC Jordan Media Focal Points
• NRC Media and Communications staff across the region
• Head Office Media Department
• Head Office External Relations Department

Scale and scope of position

Staff: NA

Stakeholders: Program beneficiaries, civil society, local media, local NGOs and INGOs, UN agencies, government bodies

Budgets: NA

Information: NRC Visuals

Legal or Compliance: Ensuring consent by beneficiaries and others 

2. Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1.  Professional Competencies

Generic professional competencies for this position:

• 3-5 years of experience working within technical expertise area in a humanitarian/ recovery context.
• Previous experience working in complex and volatile contexts.
• Documented results related to the position’s responsibilities.
• Knowledge about own leadership skills/profile.
• Fluency in English and Arabic, both written and verbal.

Context/specific skills, knowledge and experience:

• Bachelor degree or higher 
• Knowledge of communicating humanitarian needs and ethical reporting of beneficiaries.
• Knowledge of regional media and communication networks.
• Knowledge of the humanitarian context in the region.
• Excellent English and Arabic, oral and written (sound journalistic writing style).
• Advanced photography, filming, video editing and social media skills.
• Experience in NGO communications 
• Commitment to humanitarian principles and dedication to humanitarian work
• Flexibility

2.  Behavioral Competencies 

• Planning and delivering results
• Communicating with impact and respect
• Empowering and building trust
• Influencing
• Working with people
• Strategic thinking

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The NRC Competency Framework
• Leadership profile and function role mandate for managerial roles
  • Step 1 – Goal setting – trial period review
  • Step 2 – Regular feedback
  • Step 3 – Annual end term review