About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

USAID Informal Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that aims to put Jordan’s home-based businesses (HBBs) and Micro and Small Enterprises (MSEs) on a path to recovery, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth.

Mercy Corps approach to Iqlaa integrates direct assistance with market systems development (MSD)

interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge stronger and more resilient, transformed through new ways of doing business and improved access to finance, markets, and services. The program encourages and supports the participation of all MSE-owner segments.

Mercy Corps approach is committed to supporting MSEs build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all.

Mercy Corps leads on the implementation of Iqlaa, and weaves together technical expertise from a robust set of national, regional, and international partners.

The Position (General Position Summary)

Reporting to the Market Systems Development (MSD) Specialist/Coordinator, the MSD Officer will oversee the facilitation and implementation of intervention activities with Iqlaa’s private and public sector partners across agriculture, manufacturing, tourism, and services sectors in all governorates. She/he will also be responsible for facilitating market assessments and/or research to be undertaken under the sub-sectors and interrelated sectors, engaging in stakeholder analysis and identification, designing interventions, monitoring, following up, sharing findings, and compiling timely reports to be shared internally, with implementation members and stakeholders.

The MSD Officer should be a team player, working in a flexible, professional, business-friendly manner. She/he will work closely with Iqlaa’s other MSD team members, as well as with Program Quality and Learning, Communication, Subgrants, and the leads of the various activities within the program. She/he should be driven by a desire to foster genuine collaboration and bring about tangible changes and results.

Essential Responsibilities

The MSD Officer has a critical role in the development of the Market Systems Development portfolio. In coordination with the MSD Specialist/Coordinator, she/he will be responsible to deliver in the following areas:

• Understand and apply the MSD approach to development and design and manage interventions in line with its principles.
• Actively contribute to the overall implementation of activities within the MSD intervention portfolio, while also assessing market trends and their impact on implementation.
• Design, formulate and implement interventions with a wide mix of market actors to create growth opportunities for MSEs in Jordan.
• Negotiate the terms of partnerships with potential partners, and draft concept notes and partnership agreements.
• Serve as the primary point of contact with partners and build long-term working relationships with Iqlaa consortium partners, private and public sector organizations, and other stakeholders.
• In collaboration with the PQL team, develop result chains, monitoring and measurement plans for effective intervention measurement and monitoring.
• Other duties assigned by the supervisor.
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Supervisory Responsibility

N/A

Accountability

Reports Directly To: MSD Specialist/Coordinator

Works Directly With: Market Systems Development Specialist/Coordinator, Market Systems Development Director, Deputy Chief (s) of Party, Technical Leads, PQL, Communications and other relevant staff members

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• BSc/BA in international development, business management, economics, or a related field is desired. A Master’s degree is a plus.
• Preferably more than three years of work experience.
• Familiarity with the issues affecting the micro and small enterprises in Jordan.
• Creative and problem-solving skills that contribute to new and innovative ideas.
• Excellent communication skills, facilitation, and networking skills with a wide range of private-sector, Government, and NGO-sector actors
• Proven capacity to produce high-quality concept notes and reports in English and Arabic for internal and external stakeholders.

Success Factors

A successful candidate will have a demonstrated ability to communicate effectively with team members and other stakeholders of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem-solving. This position requires thinking creatively and critically about changing norms that lead to greater opportunities for economic growth at household, community, and institutional levels. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in quickly evolving and changing environments, and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

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RECRUITMENT SCAMS & FRAUD WARNING

Mercy Corps has become aware of scams involving false job offers. Please be advised

Recruiters will never ask for a fee during any stage of the recruitment process.

All active jobs are advertised directly on Akhtaboot.

Official Mercy Corps emails will always arrive from a @mercycorps.org email address.

Please report any suspicious communications to ((integrityhotline@mercycorps.org))